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not a happy abbey customer!

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Comments

  • dealsearcher
    dealsearcher Posts: 756 Forumite
    agsnu wrote: »
    They are, for example, typically charged at >20p per minute on mobiles, and do not come out of any allowances.

    That is a problem with mobile charges. Don't blame the Nationwide for that.
  • isofa
    isofa Posts: 6,091 Forumite
    Always put a complaint to Abbey in writing to:

    Complaints Department
    Abbey
    PO Box 5129
    Milton Keynes
    MK9 2YN

    As you might get an apology or even a gift (I've had both).

    Still would never make me return, ever.
  • dealsearcher
    dealsearcher Posts: 756 Forumite
    isofa wrote: »
    Always put a complaint to Abbey in writing to:

    Complaints Department
    Abbey
    PO Box 5129
    Milton Keynes
    MK9 2YN

    As you might get an apology or even a gift (I've had both).

    Still would never make me return, ever.

    I have done that and have received a phone call from them. This time they were very polite and understanding, but it is all a bit too late!

    It's a bit off in the present day to have to resort to writing letters of complaint though!
  • anselld
    anselld Posts: 8,667 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    isofa wrote: »
    Always put a complaint to Abbey in writing to:

    Complaints Department
    Abbey
    PO Box 5129
    Milton Keynes
    MK9 2YN

    As you might get an apology or even a gift (I've had both).

    Still would never make me return, ever.

    It must be a large department! :D
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