Virgin Media Broadband £16 for 12 months does it exist?

mike_1111

Hi everyone I'm hoping some one here can help me,

I took out virgin media broadband (only) L : £16 for 12 months back in June/July someone came round to see where to run the cable e.t.c and after double and triple checking that this offer was correct and what we wanted all was fine the sales person went away and said everything will be sorted out and I have been very happy with the service up until now.

They did though start charging us £18 instead of the £16 we complained and they said they would rectify this problem, which did not happen.
Last week ~6 months into the contract got a slight shock they had upped the price of our broadband to £25.

I rang them up to tell them that we were on broadband £16 for 12 months to which the person on the other end replied "I have worked here for 2 years and that offer has never existed and that is the truth" and then directed me to the current webpage on their site showing broadband offers, which really didn't help unless he could transport me back in time to June/July and show me the offers then.

Apart from that like I said i've been extremely happy with the broadband and was even thinking of upgrading to get TV and Phone line.
Me thinks that I won't be doing that now and i'll be cancelling ASAP.

I was hoping that someone out there had taken up the same offer and that i'm not living in the land of make believe.


Best Wishes everyone, Hope your all ready for chrimbo.

Mike

mike_1111

This has now been resolved to my satifaction by someone who was extremely helpful and was able to resolve this at Virgin Media.