BT Bill Today: temporary out of service £23.50!?

benbfc

Hi all,

2 problems with TODAY's bt bill!

1) I have a payment of £23.50 for "temporary out of service" on Sept 27th? What the hell is this!
2) I have a £7.50 late payment charge even though the bill is out today and my last bill was paid online the day after I recieved the last bill!!!!

Any help?

Number to ring bt on and not get a robot?

Regards

Heinz

Sounds like you were disconnected for non-payment and then reconnected when you paid late back in September/October.

Temporary Out Of Service

When a CP applies Temporary Out of Service (TOS) on an End User's line a 'soft' dial tone is used and they can only call 999. All other incoming, outgoing (including via CPS) and emergency calls will be barred irrespective of the method of dialling.

cheapasfish

I have complained to BT about my last bill it arrived on saturday. When the pay by date was friday the day before i got it.

Useless call centre guy kept telling me i get 21 days. When i asked him to explain how i get 21 days when the bill arrives 2 weeks after the date on the bill and 1 day after the pay by date.

He said i will actually get longer to pay than the date on the letter.

Will soon see when i get the next bill.