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02 upgrade and new handset SE w800i

02 upgrade.. After reading this thread and studying my options, I decided to contact 02 cust. srvces. and discuss what deal they could do for me. Bearing in mind I already spoke to them about 2 weeks ago and the best offer they gave me was 02 100 = 100mins 100txts @£17.50 pm.plus new handset.Or 200mins & 250 txts +HS.@£24.
I am currently paying £25 pm for the 02 100 but also I am supposed to receive a 20% loyalty discount off my line rental which I have not received since May 05.
Having spoken to the Cust svces they accept there has been a problem and promised to rectify this by giving me the necessary credits up to this month.After this transaction they then said we need to transfer you to our retention dept.
After holding I spoke to them and explained that I was not happy with my current tarriff and was looking at other networks.
On looking at my account the 1st thing they asked me is what handset i wanted and I said i was interested in the SE W800i.Ok they said and I asked what about the discount 500 @£15 pm?Oh No they said you cant have that!You can have Disc 250 @ £15 pm.or the Disc 500 @£25pm.
I asked about txts and they said 100 txts for £5pm extra also my loyalty discount will still come off my line rental.
So heres my tarriff..
Discount 250= 250 x net mins =£15 pm less 20% loyalty discount=£12 pm plus 100 txts at £5 = £17 pm.plus SE w800i handset on 12 mnth contract FOC. Also the unused minutes rollover up to 3 mnths.( I am just glad its allover!!)Its worse than moving house!!!

Comments

  • ka7e
    ka7e Posts: 3,130 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    Did you make a special point of asking for the minutes to rollover? I recently renegotiated my contract and it wasn't mentioned, but some other posters have said they have rollover on mins.
    "Cheap", "Fast", "Right" -- pick two.
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