HMV Refund Policy?

Bamber19

d.edna wrote: »

Where did I say they were lucky?

Where?
Where?

Right next to where I said that the OP was entitled to a cash refund...:rotfl:

The idea that the OP was lucky to be offered what they were didn't come from you but nor was I suggesting that it did, in the same way that you weren't suggesting that i'd said they were entitled to a cash refund despite mentioning it after quoting me.

Bamber19

Bamber19 wrote: »

The idea that the OP was lucky to be offered what they were didn't come from you but nor was I suggesting that it did

d.edna wrote: »

Where did I use the word lucky?

Where

it was Dave Brooker who used the word

Appology accepted

Try harder. No one said that you said it was lucky, I was simply reaffirming my position. It seems if I mention something after a quote from you you automatically assume everything I say afterwards must be in relation to your quote yet the same doesn't apply when you quote me and say somethin unrelated. I even tried to help you out by giving the example of you doing the same thing (post 22), quoting me and saying that the OP isn't entitled to a refund (something for which I didn't say anything which was to the contrary) The situations are exactly the same and you're no more entitled to an apology for your own misinterpretation than I would be for doing the same with your comment. Apology accepted for it anyway though.

Gueld

HMV's policy of an exchange for goods you don't want, a refund should they be faulty is pretty clear. It's posted both behind the tills and on the back of the receipt. Why was it so important to get the £35 back anyway if you were willing to spend it in the first place? Was it the only DVD you were going to buy in the next couple of years or something?

emily_m_89

Hi,

I was just wondering if anyone has been able to recieve a refund in spite of this?

I'm aware that it's not 'policy', or the law even, but I'm in the exact same position. I recieved two of the same Heroes DVD box sets for Chirstmas from my Dad and my partner. I obviously don't need two, I'll probably only watch 1 of them once, but even though I reurned one with all the wrapping and security sticker/seal still intact, I only got a gift card, which I really didn't want.

I never shop at HMV, I never listen to CD's, and will rarely watch a movie (I don't see the point unless it's on a big cinema screen!) unless it just happens to be on TV, so have absolutely no use for it!

I only even mentioned that I wanted the box set because I saw the first two seasons but hadn't been able to watch the third (I won't make that mistake again...I'll Sky + it now!)...how frustrating.

It doesn't seem a problem for 90% of other retailers on the highstreet to provide a full refund, and I can sympathise that they don't want people to make copies or return things that they just don't want, but surely at their discression, when I go in with my Dad with a fully sealed DVD box set, and explain that I have recieved two, they can provide a refund.

It does seem that they are being unhelpful for the sake of it. Good customer service means going above and beyond what you're obliged to do, and HMV clearly have no interest in providing good customer service.

Emily

get_me_out

Then the high street stores wonder why more people shop on line!!

I would have asked them to put it on 6 different gift cards, then use them as gifts during the year. Plus that would cost HMV money

Volvic

emily_m_89 wrote: »

Hi,

It does seem that they are being unhelpful for the sake of it. Good customer service means going above and beyond what you're obliged to do, and HMV clearly have no interest in providing good customer service.

Emily

It does indeed, though you can't expect them to breech their policy to do so.

biddleybong

You'll also find that many stores reduce their returns policy for sale items, whether by shortening the return period or by refunding to a gift card.

ThinkingOfLinking

I worked at HMV and was told no refunds, but if a customer was insistent, then I was to get my manager and he'd do it anyway. Sales assistants have no way of giving refunds but the managers (and possibly supervisors) do. So it may be worth asking for a manager?