original price covered up

asea

kiddy_guy wrote: »

No, you're absolutely right, the retailer has no reason to refund, but you'll tend to find that most reputable retailers would. It has been known that some customers will deliberately damage an item to make it faulty for a return - and as a retailer I'd rather have a return in A1 condition than a damaged one.

Nobody is to say that the sticker would damage the product, but then again, surely by taking it off would make it difficult to give as a present if the price would not come off - does the OP want their recipient to know how much they spent? This would not however detract from the fact that the retailer should have removed the price.

I appreciate that you do not agree with my thoughts. I have however worked in reverse logistics and QC for a number of high street retailers for over 10 years in a senior capacity, so given that this is one of my specialities I know what I am talking about.

What's reverse logistics? Just curious - it sounds interesting!

Stompa

baddiebasher wrote: »

I really do not se what the problem is.

The buyer saw the product, the price that the store wanted and purchased it. I do not see why TS would be interested in this unless the customer was charged more than the price he thought it was to be purchased at.

The customer here has not been wronged.

I have to say it puzzles me too.

pippinpuss

When I worked in a shop years ago if we had to put the price up it was compulsory to take off the lower price sticker.