TFL refund warning letter!!!

Altarf

Networkguy wrote: »

How can a tube train be late?

The refund is not if a specific tube train is late, but if your journey is delayed by more than 15 minutes. So for example if your journey normally takes 10 minutes, but it takes 25 minutes, then the refund applies.

The train you might have used might have been running to time, but the previous dozen trains might have been cancelled. They might have been running a reduced service, so although all the trains were running to time, they were too full to get on. etc, etc

dzug1

Networkguy wrote: »

I can't work this out.

How can a tube train be late? They don't run to a fixed timetable.

Sure there is a first tube and a last tube and an approximate gap between trains but there is no fixed timetable and as such, how can a train be late?

They DO run to a fixed timetable, it's just that it's not published in full. The driver will have a duty roster with the times of his train throughout his shift.

But as pointed out above, it doesn't matter - it's the delay to you that counts