TFL refund warning letter!!!

moonrakerz

Altarf wrote: »

The only problem was that this and this then happened.

Glad to see "British" justice still works - the Civil Servant goes to jail, the Magistrate doesn't !

gt94sss2

suewiththeblues wrote: »

i have just recieved a letter from the TFL refund people. After learning that the refund system existed i claimed every time my tube was delayed. In total over 2 years i must have claimed back about £50 or so, all genuine

Interesting - I have had to claim about £60 in the last 3 months alone..!

That is around 15 claims which works out to an average of about just over 1/week - though some of those were multiple claims for different journeys on the same day.. - which is much more than you have claimed

I now make a point to claiming the refunds when their are delays in the hope this will encourage TFL to improve their service on the route I take.

I certainly hope I don't get a letter for these (legitimate!) claims.

Certainly the train service when I last used this route regularly about 2 years ago but it could just be temporary problems..

Have to remember to buy my season ticket today as well..

Regards
Sunil

Mark7799

suewiththeblues wrote: »

I expect that when they DO check the claims against the journey times they will see each claim is genuine but i am still a bit freaked out at getting that threatening letter! :eek: all i was doing was exercising my rights!:money:

I still wouldn't worry in your position. If you're claims are genuine you will still get reimbursed but make sure you have all the supporting evidence to back up any claims.

All that has happened is that you are paying the price for cheats.

gt94sss2

Mark7799 wrote: »

I still wouldn't worry in your position. If you're claims are genuine you will still get reimbursed but make sure you have all the supporting evidence to back up any claims.

I don't know anyone who actually keeps details of their claims - TfL will have all the information anyway as they can tell when a ticket was used (both to enter and leave their network)

Regards
Sunil

hippey

gt94sss2 wrote: »

I don't know anyone who actually keeps details of their claims - TfL will have all the information anyway as they can tell when a ticket was used (both to enter and leave their network)

Regards
Sunil

Yes they do have the information, but it does not show which service was delayed, or which route you took (assuming you changed)

TfL are having a bit of a crackdown at the moment, some people do try it on, but often get caught out. There is no harm in claiming as it is your right, just not many people do bother with the paperwork therefore if you do claim regular it just shows up.

MORPH3US

Seems like a scare tactic to me to a) prevent fraudsters making false claims, but also and wrongly b) to prevent people with genuine claims from making them to save themselves some money.

Don't worry about it at all OP, you keep claiming when the rules tell you that you can. In future, maybe keep a record of the delays for your own piece of mind but don't be scared off, thats what they want.

If you are really annoyed / upset about it then you may even want to write them a letter back telling them that you aren't happy with they way they have threatened you.

nullogik

Is there a way to contact the claims department directly - apart from a generic email form on the TFL website.

I submitted two separate claims, on two separate occasions, and haven't heard anything and that was about two months ago. I know they are slow at processing so that is why I haven't chased it up till now.

As for LinasPilibaitisisbatman, that was well out of order. The OP has paid for their ticket fair and square - by the rules. Under the same rules they are entitled to a refund if they are delayed by 15 minutes. So if you unknowingly buy a faulty item in a shop then I gather you (Linas) won't go back and get a refund even if you are entitled to because after all production lines do occasionally produce faulty goods - and these things are to be expected. Get a grip!

loofer

I'm from Manchester so don't know what the TFL policy is on delays and compensation (can't be bothered reading it either !).

If it is a condition that you keep a record of the delayed service then they can expect that from you, though I would have thought they ask for the details when you file the complaint (online or via post). They may not ask for time/date/service at that point but it may be in their policy that you keep personal records.

If, however, the above is not the case, then it's not your job to prove which service was delayed at what time etc. It's their job to prove that you are lying/defrauding them. Let them do the hard work. Just be as co-operative as you can. If you can't remember details then just say so. It's unreasonable for them to expect you to remember (unless as stated above, they say that it is your responsibility to keep a record - and don't discard even after making a claim)

They're only trying to do what other businesses do quite often. Just try not to be offended.

Networkguy

I can't work this out.

How can a tube train be late? They don't run to a fixed timetable.

Sure there is a first tube and a last tube and an approximate gap between trains but there is no fixed timetable and as such, how can a train be late?

FlameCloud

I was thinking that. I just turn up at the station and there is one every couple of minutes- I couldnt tell one train from the next.

Too much time on the op's hands probably!