barclaycard phonecall

RobertoMoir

I_know_my_ABC_and_my_CMYK wrote: »

Press button no.1 if you are the account holder, press button no 2 if you are not. It also says its against either the law or data protection act to press button no 1 if you are not the account holder

You've got to be kidding. If I get a phonecall claiming to be from my bank, how does this process confirm anything?

LittleVoice

RobertoMoir wrote: »

You've got to be kidding. If I get a phonecall claiming to be from my bank, how does this process confirm anything?

It doesn't confirm anything of course but it does take you down a route to confirm that you are who they want.

RobertoMoir

That's right little voice, but I had initially asked how someone would confirm that a random phonecall really is from their bank, and that was the reply I had to that question. As you say, it doesn't confirm anything, which is why I replied the way I did.

I_know_my_ABC_and_my_CMYK

RobertoMoir wrote: »

You've got to be kidding. If I get a phonecall claiming to be from my bank, how does this process confirm anything?

To be perfectly honest I always hang up and phone them to confirm it was them on the phone which is quicker than pressing 1 for this and 2 for that and no the automated system doesn't prove it's them but nor does a person calling who states they are from XYZ Bank. The only sure way to know you are talking to your bank is to call the number at the top of the statement, or better still go into the bank in person.

pressing buttons confirms who you are to the bank but not who they are to you.......

RobertoMoir

Indeed, ABC, indeed.