HELP NEEDED,problems on net

dipsy81

Hi Browntoa

Again, as I said, once we click on the link a hand appears and i have to ctl alt delete to end task. So we are stuck.

Browntoa

terryw wrote: »

I have had a bit of bother lately with a one called "interval hehehe."

I think, touch wood, that I have got rid of it now.

But the worrying part is that it was trying to get me to purchase a microsoft anti-spyware program. I would not have thought that a reputable firm like microsoft would stoop to this but I can't see the point of anyone else trying to get you to buy a microsft product.

terryw

or was it claiming to be a microsoft program ,

windows defender is free

http://www.microsoft.com/windows/products/winfamily/defender/default.mspx

Browntoa

dipsy81 wrote: »

Hi Browntoa

Again, as I said, once we click on the link a hand appears and i have to ctl alt delete to end task. So we are stuck.

you are going to have to download them on another PC and put them on Cd or a USB drive then

Browntoa

try this one

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

you should download ComboFix from one of the following URLs:

• BleepingComputer.com
• ForoSpyware.com
• GeeksTogo.com

you may not be able to install recovery console so attempt to run it without

dipsy81

Thanks to everybody for your help. Unfortunately nothing worked. Sorry I didn't reply but had to travel home. She will be getting someone out to see to the problem.

Once again thank you.

espresso

dipsy81 wrote: »

She will be getting someone out to see to the problem.

They will probably just want to format, re-install and lose all of her personal data!

:eek:

spankymonkey_2

i see she has norton too which i'm sure doesn't help.......