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Vodafone 14 days cancellation

What is the quickest way to return a phone within the 14 days period - ordered online. Tryed calling 191 from phone - on hold for over 20 mins then cut off 3 times in a row. With customer service like this I'm staying with O2....
Can I return instore??
In the words of Jerry Maguire "SHOW ME THE MONEY"
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