Please help! Had Defender virus warning - Now desktop icons have vanished!

claire6hy

aliEnRIK wrote: »

Then download SUPERANTISPYWARE
http://www.download.com/SUPERAntiSpyware-Free-Edition/3000-8022_4-10523889.html
UPDATE and SCAN

Reboot and do another HIJACK LOG

thsi wont update, says there was an error and to check its not blocked by a fire wall!

aliEnRIK

Just checked mine, it worked fine. Must be your nasty trojan blocking it somehow

Reboot and keep hitting F8

When the selection screen comes up choose SAFE MODE WITH NETWORKING

Update and run SUPERANTISPYWARe and MALWAREBYTES again (Should work better in safe mode)

Then reboot and do the hijack log x

claire6hy

malwarebytes is the only one i could get to update in safe mode

aliEnRIK

odd

Try uninstalling and trying from here in case it got corrupted somehow
http://www.filehippo.com/download_superantispyware/

Im off to work soon so (If possible) ill pick it up ina few hours

aliEnRIK

If you can run it, then run it then reboot and post a new hijack log

If you cant get it to run then just reboot and post the new hijack log

claire6hy

my avg wont update either....
x

claire6hy

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 18:10:55, on 19/12/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\arservice.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAAE.EXE
C:\WINDOWS\vVX3000.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\NETGEAR\WG111v2\WG111v2.exe
C:\Program Files\MySurvey Messenger\MySurveyMessenger.exe
C:\PROGRA~1\AVG\AVG8\avgscanx.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.orange.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_GB&c=64&bd=PRESARIO&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.webfetch.co.uk/uk.wpro.uk.toolbar/dog/forms/search.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.myhpf.co.uk/mypage.asp?OrgID=19228
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.orange.co.uk
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.webfetch.co.uk/uk.wpro.uk.toolbar/dog/forms/search.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.webfetch.co.uk/uk.wpro.uk.toolbar/dog/forms/search.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,(Default) = http://www.webfetch.co.uk/uk.wpro.uk.toolbar/dog/forms/search.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,(Default) = http://www.webfetch.co.uk/uk.wpro.uk.toolbar/dog/forms/search.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Orange
O2 - BHO: AcroIEHelperStub - !!18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - !!3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - !!3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - !!53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Click-to-Call BHO - !!5C255C8A-E604-49b4-9D64-90988571CECB} - C:\Program Files\Windows Live\Messenger\wlchtc.dll
O2 - BHO: SSVHelper Class - !!761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - !!9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.615.5858\swg.dll
O2 - BHO: MegaIEMn - {bf00e119-21a3-4fd1-b178-3b8537e75c92} - C:\Program Files\Megaupload\Mega Manager\MegaIEMn.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: &Google - !!2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: WebFetch.co.uk - {d0a7f513-5128-4643-8f47-3973b4bc2e92} - C:\Program Files\WebfetchUKToolbar\insptbar.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [EPSON Stylus D68 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAAE.EXE /P23 "EPSON Stylus D68 Series" /O6 "USB001" /M "Stylus D68"
O4 - HKLM\..\Run: [VX3000] C:\WINDOWS\vVX3000.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe /boot
O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [Broadbandadvisor.exe] "C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe" /AUTORUN
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [EPSON Stylus D68 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAAE.EXE /P23 "EPSON Stylus D68 Series" /M "Stylus D68" /EF "HKCU"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Compaq_Administrator\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O4 - .DEFAULT User Startup: PinMcLnk.lnk = C:\hp\bin\cloaker.exe (User 'Default user')
O4 - Startup: MySurvey Messenger.lnk = ?
O4 - Global Startup: NETGEAR WG111v2 Smart Wizard.lnk = C:\Program Files\NETGEAR\WG111v2\WG111v2.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: WebFetch.co.uk Cursor Search - C:\Documents and Settings\All Users\Application Data\Infospace\WebfetchUKToolbar\contextsearch.htm
O9 - Extra button: (no name) - !!08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - !!08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Send to OneNote - !!2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra 'Tools' menuitem: S&end to OneNote - !!2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: CabBuilder - http://ak.imgag.com/imgag/kiw/toolbar/download/InstallerControl.cab
O16 - DPF: LoveFilmDMInstaller - http://lovefilm.aafn.net/LoveFilm/download/ActiveX/LoveFilmDM.cab
O16 - DPF: !!14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
O16 - DPF: !!1F2F4C9E-6F09-47BC-970D-3C54734667FE} - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: !!20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
O16 - DPF: !!3B5E9B23-7537-4601-A9E8-FA0D956DEA16} (csauie1 Control) - http://www.couponreport.net/ftp/v3123/csauie1.cab
O16 - DPF: !!4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-48.cab
O16 - DPF: !!4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by117w.bay117.mail.live.com/mail/resources/MsnPUpld.cab
O16 - DPF: !!50647AB5-18FD-4142-82B0-5852478DD0D5} (Keynote Connector Launcher 2) - http://webeffective.keynote.com/applications/pconnector/download/ConnectorLauncher.cab
O16 - DPF: !!55027008-315F-4F45-BBC3-8BE119764741} (Slide Image Uploader Control) - http://www.slide.com/uploader/SlideImageUploader.cab
O16 - DPF: !!5D637FAD-E202-48D1-8F18-5B9C459BD1E3} (Image Uploader Control) - http://www.dontstayin.com/misc/ActiveX_5_1_00/ImageUploader5.cab
O16 - DPF: !!67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: !!6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://www.dontstayin.com/misc/ActiveX_4_1_10/ImageUploader4.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab53083.cab
O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zone.msn.com/binary/Bankshot.cab31267.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab31267.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

--
End of file - 12397 bytes

claire6hy

deffo wont update

aliEnRIK

Im settin off to work now

Upto you. But id advise uninstalling AVG and installing AVIRA
http://www.download.com/Avira-AntiVir-Personal-Free-Antivirus/3000-2239_4-10322935.html

UPDATE and SCAN with that
(If you cant update, try in SAFE mode)
if that doesnt work then try to manually update the definitions file ~
http://www.softpedia.com/get/Others/Signatures-Updates/Avira-Antivir-Virus-Definition-File-Update.shtml

Ill have a look at the log file laters (work permitting of course)
Does the general internet work ok?

claire6hy

apart from searchin, if i type in sites etc its fine, but my hotmail password has been hacked which i assume is connected to this