Woolworths

rotti1967

My Wife got a mobile Phone on the 28th November and the screen has gone off completely so she cant use the phone. Ive took it back to Woolworth's and they got in touch with their Technical Support who said it must have been my fault, so it isn't covered by the Manufactured Warranty.

How can it be my fault ive just had it since the 28th November what rights have i got.

baddiebasher

Well for one thing they are talking out their rear.

It is for them to prove that the item is not faulty. How can they do that by phoning some tech department? Did some little person run down the phone line, test the phone, run back again and give their opinion?

And the manufacturers warranty has nothing to do with it. You are covered by the Sale of Goods Act 1979 which offers better protection in this case. Warranties are addition to you statutory rights and do not replace them.

Get back to them and tell them they will either have to replace or refund it, as a repair would be too inconvenient and they may not therefore choose that option. Be calm and polite about it but firm.

If they refuse, email them and report it to Consumer Direct.

Brooker_Dave

rotti1967 wrote: »

My Wife got a mobile Phone on the 28th November and the screen has gone off completely so she cant use the phone. Ive took it back to Woolworth's and they got in touch with their Technical Support who said it must have been my fault, so it isn't covered by the Manufactured Warranty.

How can it be my fault ive just had it since the 28th November what rights have i got.

You get the last laugh, Wollies have gone belly up.

rotti1967

Went to the CAB and they got in touch with a lot of people for me and was told because they are in Administration im going to have to write it off which iam annoyed about.

Daytona_nev

rotti1967 wrote: »

My Wife got a mobile Phone on the 28th November and the screen has gone off completely so she cant use the phone. Ive took it back to Woolworth's and they got in touch with their Technical Support who said it must have been my fault, so it isn't covered by the Manufactured Warranty.

How can it be my fault ive just had it since the 28th November what rights have i got.

!!!!!!! the day before they go into admin as well!

LinasPilibaitisisbatman

rotti1967 wrote: »

Went to the CAB and they got in touch with a lot of people for me and was told because they are in Administration im going to have to write it off which iam annoyed about.

Utter crap

Woolworths are still trading and bound by the SOGA , tbh if you do go down that route you wont get anything but you have the option.

All phones should have a manufacturer warranty, I would go to them and complain and fight your case.

rotti1967

Bloody typical.

rotti1967

what and who else can i get in touch with though. Trading Standards aren't the best but if the CAB said i don't really have much chance of getting my money back what else can i do other than write it off.

123oleary

might be irelevent now with the demise of woolies but if any retailer refuses to pay a refund for faulty merchandise the onus is on the customer to prove it is faulty. i was advised this by trading standards also regarding a mobile phone.

rotti1967

the onus is on the customer to prove it is faulty

The fact it doesn't light up is a clear indication it isn't working LOL. all the same how hard would it have been to swap it over.

LinasPilibaitisisbatman

Get the phone box and manuals out, turn to the warranty section of the manual and phone the number.

Are some people really this dense!