BT trying to charge me this?!!!

anditsinthere

I got my online statement with BT for my BB account that ended on the 4th October 2008....what is all this about? My contract ended on the 4th October and on the 27th September i requested a MAC to give to my new supplier i was up and running with my new ISP on the 9th October so what is this? I rang up BT and they said they would knock this off and actually owed me £20 credit!

These are the totals for your one-off charges.Summary

£319.34

Account level0.00**** *** ****319.34Total one-off charges£319.34Account one-off charges

£0.00

Cancellation charges

These charges are applied when stopping a BT Service within a minimum term period.DateDescription

Cost (£)

03 Sep Charge for BB Contract Commitment 319.34Total£ 319.34

DatabaseError

anditsinthere wrote: »

I rang up BT and they said they would knock this off and actually owed me £20 credit!

so BT made a mistake, accepted it, and corrected it....and your problem is...?

anditsinthere

What would of happened if i didn't question it? What about those people who dont question it and just pay it? Its wrong don't you think?

Pont

Agree with you - I have an unlimited plan and my online bill had some very strange charges. I emailed and received a reply saying there has been a 'mistake' and the extra charges will be withdrawn. I just think that if it was my elderly parents bill they would have just paid up without questioning.
As an extra my teenage daughter has a contract with a well known mobile company (red with a little yellow added!). Her first bill was £147.00 instead of the £15.00 contract. She didn't tell me for a week because she thought I'd be angry with her. She was really upset, crying etc. When she told me I called the company for an explanation. The response? A giggly girl on the line saying, 'Whoops our mistake'! I wonder how many teenagers pay up because they're scared to tell their parents. These companies need to ensure that these 'mistakes' don't occur.