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not recived phone package?

Hi
Just before Xmas I ordered a Motorola Roker for my daughter from a company called Mercury Mobiles. I have not recived the phone/ sims, I have phoned them several times only to be told that they are having difficulty getting them but it will be sent as soon as they recive them.
Has anyone had any dealings with this company?
Appreciate any feedback.
Regards
Peakaboo.

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