Premium Rate Numbers SCAM

Botts

I hope this is the right place to post this. and I will try to make this story brief....I changed my home phone earlier this year to Talk Talk. Fine and I pay a set internet usage charge to Tiscali - fine and was very surprised to find my normally £14 monthly bill with Talk Talk to be £42. When I rang them -they said that whilst using my computer a company was logging on to my computer and I was unaware that I had been drumming up charges. On top of that my next bill that I hadn't even received was already £84.
They gave me the name of ICSTIS to complain to and 'apparantly they would re-imburse me. I then phoned ICSTIS and they told me to write to the company ( QUIZIR SL in Spain ) to claim my costs - I did and surprisingly !! Have had no reply. No one will take the blame and no one has any interest and they all know it happens - Surely someone can help me out - I can't afford to loose so much money when I spend so much time try to save it !! It makes me feel sick that this can happen and very vunerable using the net.

gary38uk

see:
http://forum.moneysavingexpert.com/cgi-bin/yabb/YaBB.cgi?board=Telephone;action=display;num=1101494655

just now phoned BT (150) to stop all premium rate numbers being dialed to stop this happing.
if you use a dial-up connection this is free.

Jane_R_3

Here's a bit of good news for you - I've just received a credit to my bank account of £50 from Quizir following a dial up scam.

It did take a while to come through so hopefully you will have the same result eventually.

I got all my responses via email so it may be worth contacting them again and ensuring they have your email address.

anntics

Hi everyone

You can install this FREE programme on your computer to stop this happening

http://www.softbulldog.com/dialerzapper/

Whenever a connection is made from your computer a dialogue box pops up. You have to click on the box to allow the connection. If you don't the connection is automatically terminated after a short time that you decide. This at least limits the amount that you will be charged to the minimum.

If you have broadband you can also disable your internal dial-up modem so that it cannot be used to dial out.

cheers

Ann

Botts

Thanks - Jane do you have their e-mail as I was only given a brief address. That is very good news and I have also put a ban on my premium rate numbers.( although it stops me voting for The X Factor !!)