Royal Mail Special Delivery

zenseeker

custardy wrote: »

perhaps the plane failed,van crashed/broke down/item got misdirected by a mis-scanned machine barcode(not tracking barcode)
honestly people need to understand millions of items handled mean there will be the odd failure
SD has a high success rate on quality of service

It makes a mockery of your own suggestion that delays are (in your words) nonsense. Clearly RM's guaranteed next day delivery service is far from guaranteed, failing more often than is acceptable for a service that claims to be guaranteed.

custardy

zenseeker wrote: »

It makes a mockery of your own suggestion that delays are (in your words) nonsense. Clearly RM's guaranteed next day delivery service is far from guaranteed, failing more often than is acceptable for a service that claims to be guaranteed.

the original post stated SD is only a monday to friday service and this is a nonsense
its guaranteed monday to friday.as i said many are delivered on Saturdays regardless of SG premium.
what would you suggest RM do if for example the airport is closed when the plane is in the air?
where to you draw your "failing more often than is acceptable for a service that claims to be guaranteed" from?

meeting its 99% quality of service according to the regulator
ftp://ftp.royalmail.com/Downloads/public/ctf/rmg/Quarterly_Quality_Service_Report_Postcomm_2.pdf

parisjordana

Again people focusing on the negatives when there are more positives.......how many of these moaners have their letters delivered to the recipient time after time after time successfully.
All I would say is if you arnt happy try another one of the couriers and just see how long it takes till you go back to good old Royal Mail....

marcsheep

Tried to send letter by SD to a University for delivery before 1.00pm and paid the fee, tracked and traced the following day to find that they claim to have tried to deliver it at 04.20am and as no one was there they put a card through the door suggesting that someone should pick it up from the sorting office, or ring to arrange redelivery in 48 hours, letter therefore not received by due date, who is responsible?

Helix

deanos wrote: »

They use City Link around here not HDN

Oh yeah forgot about them. I've had a few things from Amazon using City Link. I even got a Saturday Delivery and that was just with the normal Super Saver. I think they just use a mixture of Royal Mail, HDN and City Link plus a few others. They probably know which is going to be the cheapest for them depending on the item.

custardy

marcsheep wrote: »

Tried to send letter by SD to a University for delivery before 1.00pm and paid the fee, tracked and traced the following day to find that they claim to have tried to deliver it at 04.20am and as no one was there they put a card through the door suggesting that someone should pick it up from the sorting office, or ring to arrange redelivery in 48 hours, letter therefore not received by due date, who is responsible?

i would contact RM.however most large deliveries would go on a set 'firms duty' eg van run.given a uni is open a minimum of 5 days a week i dont see why there would be any issue with gaining a signature/delivery
however it could be as simple as the uni usung a collection PO box and its only showing on customer track & trace this way. this can happen if the delivering office uses the incorrect allocation barcode

marcsheep

Thanks for that, it may be the answer, its a pity the Customer Service weren't as helpful.

custardy

marcsheep wrote: »

Thanks for that, it may be the answer, its a pity the Customer Service weren't as helpful.

to be fair CS are only informed on what they need to know.
they could never be trained on all aspects of the business.
for example i know very little on day to day mail centre operations as ive had little to do with the mail centres
any queries outwith their remit would be emailed to the manager(s) of that dept for information