Faulty C905 - can I get an immediate replacement?

mrpotatohead

Hi guys,

I upgraded my phone with O2 on the 3rd November - for the new SE C905... however, shortly afterwards it began developing a fault in which the camera shutter is over-sensitive and now the phone automatically goes on to camera mode constantly, by just the slight touch to it - even if I don't want to use the camera.

I have looked on the O2 website and noticed this page:
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=48,E=0000000002095371366,K=3741,Sxi=1,T=Main,Problem=19204,varset_BBDISP=Upgrades%20&%20orders,varset_lvl2prob=Upgrades%20&%20orders,question=ref(User):str(Mobile),cmd=new

Spoke to someone at O2, and they have told me to send the handset off and they'll either replace it or repair it within 7 days - but I can't really afford to not be without a phone, especially over the Christmas period.

I am JUST outside the 28 days of ordering the phone - but have only just PAID for it within the past 3 or 4 days with my most recent bill... so basically what I'm trying to find out is, is there any way I can just get an immediate replacement? Usually when something is faulty in a shop, you can return it and get a new one or your money back... so it's annoying that I'd have to wait up to 7 days for a new one/refurbished one...


Thanks guys,


- Joe

KeithP

mrpotatohead wrote: »

<snip>
Spoke to someone at O2, and they have told me to send the handset off and they'll either replace it or repair it within 7 days - but I can't really afford to not be without a phone, especially over the Christmas period.
<snip>

Looks like you will only be without it for up to seven days. Thats not over the Christmas period... is it?

Get out your backup phone for that short period.