Sky not charging

ScarletBea

I've had Sky TV for quite some time now, and early this year I decided that I should include broadband in the same package as well, since it was much cheaper than my provider at the time.
I chose the Mid option, the one at £5 a month, received the router, the codes, the password, everything working perfectly.

Then I waited to see my monthly debit to increase by those £5, but nothing happened, I was still paying the same amount as for the TV only.

I went online, I searched around the "My account" area, the online bills, but all that really showed up was the tv package, plus some movies once in a while.

So I thought that probably they made a mistake and gave me the Low option, the one that's free. Since I don't do any downloads, I didn't notice the difference and everything was working fine.

Now last week I got that letter where they say that my internet cost will increase to £10 "as I am a Mid option customer".

My issue now is, if they discover they haven't been charging me, can they back-charge? It's hardly my fault, isn't it?

I'm really confused now...

mrJ_5

just contact them and pay up - you'll only have to do it future .. after all, you should make sure you pay your bills

Nex0

mrJ wrote: »

just contact them and pay up - you'll only have to do it future .. after all, you should make sure you pay your bills

Agreed.

You know you should be paying and you haven't so sort it now before it gets worse.

ScarletBea

Thanks for your reply, but you know, I don't think I need to pay after all.

I couldn't find any info in my normal account, but just to confirm yet again I tried to get there via an indirect route, as if I wanted to upgrade my broadband.
This is what showed up as my current package and costs:

Your Sky TV

TV Channels

Variety Pack , Knowledge Pack , Style & Culture Pack , News & Events Pack
ADD CHANNEL PACKS

Current TV Equipment

Standard Sky Box
Replace Your Current Box
Add an extra box.
ADD A BOX

Your Sky Broadband

Your Current Product:
Sky Broadband Mid
UPGRADE

Add Sky Talk?
SELECT

Cost summary

Please choose your products on the left

Monthly Costs

Monthly TV Cost 20.00 Monthly Broadband Cost 0.00 Total Monthly Costs 20.00

So it seems they do know I have broadband and I don't have to pay for it.

If I tried to add SkyTalk:

Monthly Costs

Current Monthly Cost 20.00 Monthly TV Cost 20.00 Monthly Broadband Cost 0.00 Monthly Talk Cost FREE Total Monthly Costs 20.00 Total One-off Costs 0.00

stephen77

Its only a £5 a month. Put the money into saving etc. so if you do chase you have, but let it get some interest on it in the mean time.
You may move house before they notice so your not pay anything.

Lemoncurd

The year before last we tried to switch our BB to Sky, selecting the MID package, after no end of trouble and nearly 5 months without broadband they finally connected us fully. They said they would waive the £5 monthly charge because of the trouble we'd had (didn't say for how long) so we weren't charged for 10 months... then we were disconnected. It took them a month to get us back online and they then started charging the fee.
Just a word of warning to be prepared to be disconnected without warning at some point if they realise.

PaulK_3

You do have to pay for it and you know you should be paying for it, this is a glitch or error on your account that is causing it. If you don't resolve it now you may get a nasty suprise when they do an account audit and find out you haven't paid for so long.
Best thing to do is call customer services, tell them you have checked back through your bills and they haven't been taking payment for BB for some reason and that you want it sorting out but obviously since it isn't your mistake that this has happened (even though you should have been checking you bills and statements) that you would like Sky to either waive part of the arrears or come to some sort of arrangement with you regarding paying it back over a set period.

syko29793

This might help you BT has also had an issue with not billing customers for broadband even though it works fine.
I work for BT and have been told that legally they can only bill you back to your last bill which is what BT are doing.
Dont know if this applies to sky but i would think it would as its the responsibility of the service provider to bill you.