lost my money paid with maestro card pls help

danixx

Hi all first time posting,
wandered if anyone has any advice...
I paid for a part for my caravan over the phone to a company (dont know if im allowed to say there name) the part was £366 so we paid with our natwest debit card as dont have credit card and this was on 26/09 they said it would take 3 wks, but it didnt turn up, ive made endless phone calls to no avail, they dont answer either landline or mobile, ive emailed texted etc etc.
We Phoned the police and were shocked when they said it was civil and they would do nothing, the bank are also being unhelpful, what can i do??
Anyone with any advice I would be very very greatfull
Danielle

omen666

name and shame

danixx

https://www.tabbert.co.uk

Brooker_Dave

danixx wrote: »

www.tabbert.co.uk

How come a company like that only has a mobile number and no address?

I thought the law stated that a contact address was needed on websites?

Have you considered contacting the german parent company?

danixx

Hi yes I have several times, its really hard with the language barrier too, but they keep saying they are only dealers for them and to phone them they are no help at all.
Im gonna close my account with natwest as they are sooo unhelpful!
Wish id have thought of this scam id be very rich!!

smcaul

Domain name:
tabbert.co.uk

Registrant:
Ewood Caravans

Registrant type:
UK Individual

Registrant's address:
Riverside Works
Branch Road
Lower Darwen
Blackburn
Lancashire
BB3 0PR
GB

Ewood Caravans
Branch Road,
DARWEN, BB3 0PR view on map
Get directions
01254674488


Also, not great when you do a google search on their name either http://www.google.co.uk/search?rlz=1C1GGLS_en-GBGB291GB303&sourceid=chrome&ie=UTF-8&q=Ewood+Caravans

pinkshoes

Write to them, recorded delivery, demanding either the return of your money or delivery of your goods, and that if you don't receive one or the other within 14 days, you'll be starting small claims court claim.

Voyager2002

pinkshoes wrote: »

Write to them, recorded delivery, demanding either the return of your money or delivery of your goods, and that if you don't receive one or the other within 14 days, you'll be starting small claims court claim.

Good advice, but perhaps your first step should be to contact Trading Standards and ask their advice.

And don't close your bank account: any bank would have given you the same treatment. Instead, work on being good customers so that they give you a visa debit card (which comes with limited protection) or some kind of credit card.

marleyboy

Tabbert Parts & Service Centre (just for the attention of Googlers looking into this company!!!!

danixx

hi thanks all for the replies....i have contacted trading standards and they told me to write to them recorded etc which we did and the letter hasnt been delivered they either wont sign for it or they are not there, i think i will recieve it back anyday?
Also we are good customers of natwest, never been overdrawn and always in plenty of credit, we also have bank acc with barclays and when we were in there the other day she said that natwest should refund as we had disputed the transaction, and that is barclays policy, so i think we will put all our savings etc with barclays.
Its a nightmare, i thought we would be protected but it seems not!!
Hey ho fingers burnt an all that, thanks guys i will keep persuing them, also the trouble is we are on the isle of wight it would cost me all that to get there otherwise id happily pop in for a cuppa lol

marleyboy

Sounds like they know your not likely to pursuit it, naming and shaming them will most certainly "rattle" their cages as even they know their name is in lights on MSE, any potential customer who does a google, are bound to find this page interesting to say the least.