Can I upgrdae my handset on a 12 month free contract?

itgoodson

Hi everyone

I've just taken delivery of an Orange phone on 12-month free contract (after cashback) with themobileoutlet.co.uk. My plan is to go on the orange website and order a handset upgrade from them (the Orange SPV600 hopefully - says it's up to £79.00 on Orange website).

Before I do that however, can anyone tell me whether it will affect the terms of my contract with themobileoutlet? I don't want them to turn around when I make my claim and say that because I upgraded myhandset the claim is now invalid. I assume it woun't be, because I'd be paying for the handset from Orage, but can anyone else say?

i've tried speaking to themobileoutlet. but I was left waiting for an hour on the phone and then the call went dead! I've emailed them but I'm not expecting a repky for at least a week!

Thanks all

Ian

yaacov81

sorry but you cant upgrade your phone untill your 12 months are up. sometimes they wil allow towards the end of the contrct if you are a high paying customer.

slowen

With Orange contracts they let you upragde as long as you are 10+ months into your contract (from my experience) but I would not bother upgrading with Orange unless you spend a fortune with them as you won't get a good deal to upgrade as the more you spend the cheaper you get your upgrade and the better deal they will offer you. Because I was in the "average" price user bracket they wanted me to pay £100 to upgrade to the Samsung D600 as they only offered me £50 off the handset even though if I started a new contract they would give it to me for free as they make more money on new contracts

starlight_xx

Youre best waiting til your 12 months are up. You can upgrade before then but you wont make any savings. I upgraded to the C550 in November, I got it for free on the 9th, on the 8th they were still quoting me £80 to upgrade. They wouldnt give me the tariff I wanted either, they claimed it didnt exists, despite a friend having it, but it miraculously reappeared when I said I wanted to cancel. If youre upgrading make sure you have the tariff and the handset you want worked out before you speak to them