Problems with 3

jay_a_rushton

I dont know if anyone else has had this but I have received a letter from 3 today, informing me that they are passing on a debt for £23.56 to a debt collection agency for a mobile which I cancelled in March 07 and have never had a bill for that amount. After speaking to their call centre for over an hour, all they can tell me is thats my final bill. I have never received a bill for this amount and have had no other communications from them telling me that I owe it. Their call centre say that there is no record on the system of letters sent to me, just saying that it is automatically generated but not logged. They have also admitted that they have had upgrade requests on my account in June 08 from a retail outlet based in Scotland, I tried to explain that this cant have been me as I live in Manchester and was in work on the day in question. They are still adamant that I owe them this amount. I am not impressed that they have forwarded this to a debt collection agency without actually giving me the chance to sort it out, I'm not even sure if its a genuine bill. I still have another contract with them that I have had for over 2 years and pay that regularly by direct debit, so why would I avoid £23.56 for over 18 months? I havr asked them this been keep getting the scripted reply.

Anyone got any ideas what I should do? If they can prove that I genuinely owe the money, I am happy to pay it, but dont think its right how they have treated me.

AnnaV

The exact same thing has happened to my husband, except that he left 3 mobile about three years ago and paid his final bill, and the amount the debt collection agency is after is £215!!!! Cheeky b@stards.

I am just in the process of scanning the letter, then will email executive.office@three.co.uk and copy the agency (call them to get an email address) saying that he does not owe this money, the bill was paid in full, and that if they wish to contend that the money is owed they should send proof within 7 days.