Higher postage for PayPal buyers?

Tight_Old_Git

I have started insisting that PayPal buyers use a trackable postal service such as Royal Mail Special Delivery. By offering postage at the regular rate for people who wish to pay without using PayPal, hopefully I will save a few bob in PayPal fees. Anyhow PayPal insist on online tracking if you are to have any chance of avoiding chargebacks.

All eBayers should charge PayPal buyers higher rate postage as it is in PayPals terms and conditions that a seller use an online trackable service for proof of delivery, if you don't they can refund buyers and you are out of pocket.

nightswimmer

Trouble is, a lot of buyers would rather just buy from a different seller, than not have the convenience of PayPal.

Jellicle

nightswimmer wrote:

Trouble is, a lot of buyers would rather just buy from a different seller, than not have the convenience of PayPal.

AND payer higher postage

nightswimmer

Jellicle wrote:

AND payer higher postage

:doh: Oh yeah, that too.

slowen

I have 408 feedbacks on ebay and have had no chargebacks or items that have gone missing in the post (touch wood) and as other posts buyers would not want to pay higher postage rates when they could go to another seller who offers cheaper postage and you could still get problems with the special delivery service i.e. buyer says item arrived broken then you have to claim through Royal Mail so it is swings and roundabouts.

If I sell an item of high value on ebay I offer various methods off shipping i.e 1st Class post, 1st class parcels, recorded delivery and special delivery and I make the buyer aware that if they choose basic postage without any insurance I won't be held responsible for anything lost or damaged and encourage them to use the insured method of postage for extra guarentee

Lorian

slowen wrote:

If I sell an item of high value on ebay I offer various methods off shipping i.e 1st Class post, 1st class parcels, recorded delivery and special delivery and I make the buyer aware that if they choose basic postage without any insurance I won't be held responsible for anything lost or damaged and encourage them to use the insured method of postage for extra guarentee

You should always make sure you have proof of delivery with a paypal sale of any value, IE at least recorded delivery. Otherwise a buyer could fraudulently raise a complaint of non shipment with paypal and you will loose by default if you cannot provide the proof of delivery

cougar_3

I found that out to my expense. I had proof of postage but not delivery for an international item that someone had chosen not to have insurance on. Recorded costs £4 for international post.

The almighty and wise Paypal ruled against me

Tight_Old_Git

nightswimmer wrote:

Trouble is, a lot of buyers would rather just buy from a different seller, than not have the convenience of PayPal.

I offer my buyers PayPal but now insist they pay for postage which is trackable as per PayPal agreement, my buyers have the choice how they pay but ultimately will pay higher postage if they want to use PayPal.

dastephens

I'v had no problems up to now and I'v sold over 800 items in the last 3 years. I ALWAYS get a proof of posting slip which basically means that if the person does not receive their item within 15 working days you can claim the money back from the Royal Mail. I also offer to fully refund buyers in all my listings if their item failed to arrive. (I would then submit claim with proof of posting slip - which up to now I have not had to do!)

I always treat people how I expect to be treated myself!

soolin

dastephens wrote:

I'v had no problems up to now and I'v sold over 800 items in the last 3 years. I ALWAYS get a proof of posting slip which basically means that if the person does not receive their item within 15 working days you can claim the money back from the Royal Mail. I also offer to fully refund buyers in all my listings if their item failed to arrive. (I would then submit claim with proof of posting slip - which up to now I have not had to do!)

I always treat people how I expect to be treated myself!

I do the same. I rarely use recorded as it just means I lose more when my item doesn't arrive, instead I send everything under £30 with a COP and just reclaim from the PO.It has been my personal experience that I have lost more recorded delivery items than standard mail..so I have to refund anyway as tracking only works if you can prove delivery.

In over 2000 sales I've never had a chargeback, I've had some packages lost which I have refunded regardless of how the person paid (I don't treat my cheque payers any different to my paypal payers).

Soo

talksalot81

I now have got to insisting on expensive postage methods, you just cant afford not to with paypal.

For anyone who puts a disclaimer into their acution saying they will not accept responsibility of the insured option is not taken, this really is a waste of time. Like others have said, if you cannot prove delivery (proving postage is of course no good except for claiming from RM), paypal will ALWAYS rule against you. This is irrelevant of what your terms and conditions were because you agreed to paypal's terms and they over rule your own.