Malware/Spyware Removal Guide

mutley74

my free AVG oicked up a trojan horse Generic15.fct file but it says the object is white listed and thus wont let me do anything to remove/heal it....what does this mean?

Browntoa

all download links checked and updated

aliEnRIK

mutley74 wrote: »

my free AVG oicked up a trojan horse Generic15.fct file but it says the object is white listed and thus wont let me do anything to remove/heal it....what does this mean?

Id hazard a guess its a protected file thats needed

With it being AVG its quite possible its a false positive. Whats the actual full name of the place and file?

Gunderful

Very useful thread, looks like this has sorted out my spyware problem. Thanks!

A_LANCASHIRE_LAD_2

Hi folks hope someone can point me in the right direction ?
I have a pretty old pc which gets slower and slower ...i havent and i know i should have anti virus ( naughty i know ) but can anyone point me in the right direction of any sites which would scan my pc for any viruses etc and delete /quaranteen them at all ? Ive been working with pc all my life but im a novice teckie wise so go easy !
Just so damned slow loading web pages etc up .... thanks

A_LANCASHIRE_LAD_2

Just in reply to my last post please dont go thinking not another pc numpty ! just dont get a lot of time to sort things as im a carer for my Autistic son...any help will be gratefully received ...thanks .

busenbust

A_LANCASHIRE_LAD wrote: »

Hi folks hope someone can point me in the right direction ?
I have a pretty old pc which gets slower and slower ...i havent and i know i should have anti virus ( naughty i know ) but can anyone point me in the right direction of any sites which would scan my pc for any viruses etc and delete /quaranteen them at all ? Ive been working with pc all my life but im a novice teckie wise so go easy !
Just so damned slow loading web pages etc up .... thanks

A_LANCASHIRE_LAD wrote: »

Just in reply to my last post please dont go thinking not another pc numpty ! just dont get a lot of time to sort things as im a carer for my Autistic son...any help will be gratefully received ...thanks .

ALL, might I suggest you have a look at this thread for a few possible suggestions . (Ignore the title 'Remote access' ).

HTH.

aliEnRIK

A_LANCASHIRE_LAD wrote: »

Hi folks hope someone can point me in the right direction ?
I have a pretty old pc which gets slower and slower ...i havent and i know i should have anti virus ( naughty i know ) but can anyone point me in the right direction of any sites which would scan my pc for any viruses etc and delete /quaranteen them at all ? Ive been working with pc all my life but im a novice teckie wise so go easy !
Just so damned slow loading web pages etc up .... thanks

Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_malwarebytes_anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM FULL SCAN then click SCAN
Post the COMPLETE log IN A NEW THREAD AFTER youve deleted everything it finds


reboot

Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_hijackthis/
Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log IN YOUR NEW THREAD so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)

Taffyscot

aliEnRIK wrote: »

Id hazard a guess its a protected file thats needed

With it being AVG its quite possible its a false positive. Whats the actual full name of the place and file?

Hi, while trying to sort out something on my partner's old pc a message came up from AVG it came up with a message saying that it has 700 trojan horses and cannot get rid of them. What do I do? Do I pay for the AVG that is not free and then will AVG get rid of all these trojan horses or do I need to do something else.

These messages must have been coming up for a long time but my partner is not very good with the pc and I am not much better. Any help would be greatly appreciated.

I have gone on google and searched for trojan horse removers but am afraid to download one in case it has other things attached to it. Any suggestions what to download and some help with what I should do.

thanks Taffy

fiddiwebb

Hi Taffyscot

a message came up from AVG it came up with a message saying that it has 700 trojan horses and cannot get rid of them. What do I do? Do I pay for the AVG that is not free and then will AVG get rid of all these trojan horses or do I need to do something else.


Are you sure you got that message from AVG?

It sounds like a rogue antivirus programme downloaded onto the computerand is asking for payment to remove bogus threats it says it has found.

Follow RIKs instructions in post #200 on this thread and then post the log files in a new thread.