wanadoo but thay will not

Sensemaya

I would like to say thankyou to the people who have contributed to this thread.

It is only when you have problems with your connection,do you realise how little Providers actually care about their customers,and you usually have to phone an 0870 number.

Then once you get through...eventually...you are given the run around.They are " not allowed to transfer you" and " cannot phone you back ".Sometimes you are put through to an Indian call centre and so on.

During December I was offline for a few days. I did manage to use the geographical phone number some of the time and they can transfer you if they want.

You normally get the " not allowed to transfer you " but if you are persistant they do put you through eventually.I've just had to phone 3 times yesterday.

After having no joy for 4 days in Dec and spoke with loads of people,(some extremely rude and disinterested ) I managed to get through to a lady...team leader...I weas lucky...and I have her extension number if any further problems occur. She phoned me back,located the problem within 15 mins ( BT problem...nothing to do with modem and all the useless stuff they make you go through ) and promised to phone me the next day to check the connection was working. Marvellous service and she gave me a month's free use as a gesture of goodwill.

After reading this thread I thought I would try it on to see if I could reduce my monthly tariff by saying I'm going to leave because of the recent problems with my connection,very bad customer service for those 4 days and I can get the tariff cheaper elsewhere and want my MAC Key/Code. Don't try doing this after 10pm,because the staff are just as disninterested as ever.

Thanks once again.

Having spoken to someone in customer care,I have now got £3 knocked off my tariff for 6 months and they are going to increase my bandwidth.I also have in my possession this guy's extension number too.

When the six months is up I will try this again and if they won't buy it then I'm shifting over to PlusNet.