MBNA Web Site Error

Bungee8

Any news from anyone else also having the problem?
I still can't get in.

mcrook

Bungee88 sorry for getting back to you so late. I have just tried to replicate what i did on the mbna site 5 days ago but i cant get in now either, I get the usual frustrating error:

Error: 500 SC_INTERNAL_SERVER_ERROR

Written a letter of complaint with my credit card cut up in the envelope. This is a huge waste of my time.

bitterSTAR

mcrook wrote: »

Written a letter of complaint with my credit card cut up in the envelope. This is a huge waste of my time.

I hope you sent it via recorded delivery!!! The last thing you want is someone obtaining that letter and using all your card details!

mcrook

Hell yeah! Sent recorded delivery so there will be no denying they ever received it either! Even if they did get hold of my card I'd never know what the damage was as I cant logon!!!! ha ha

Eydon

I've been having the same error all week too (for my Virgin CC Account), but I just noticed that once you get the error displayed, if you hit your browser's refresh button you get in properly.

Bungee8

Eydon wrote: »

I've been having the same error all week too (for my Virgin CC Account), but I just noticed that once you get the error displayed, if you hit your browser's refresh button you get in properly.

That actually works - thanks! :j

Still don't know why we are getting that error, and why it would only be effecting a minority of customers?

groundcontrol

Eydon wrote: »

I've been having the same error all week too (for my Virgin CC Account), but I just noticed that once you get the error displayed, if you hit your browser's refresh button you get in properly.

Thank you, that works for me too! I'm sure that I tried that last week and it didn't work so they must have done something in the last few days.

mcrook

Yes they must have changed something for sure, it didn't do that last week although when I was pressing back then forwards it worked, however that pretty much like pressing the refresh button (although the back then forwards should actually never work on a financial site it did for a bit).

Just tried this and it doesn't work: ( (for me anyway I get this:

This servlet does not support the GET method.

Oh well....

Dualcyclone

groundcontrol wrote: »

Thank you, that works for me too! I'm sure that I tried that last week and it didn't work so they must have done something in the last few days.

Guys - I work in Software Engineering, currently in Web Development, and must warn you that doing this (refreshing on an error page) is potentially a security risk and would advise against it.

I would phone them up and state this, and tell them that is the reason why you're closing your account.

Relatively speaking; if you are in a secure connection (be it with your bank, credit card provider, etc), never use refresh, back or forward buttons.

500 means an unspecified internal server error; to be perfectly honest I am very surprised they haven't fixed this judging by the timescales its taken.

Then again, they may have fixed it, and it may be your browser accessing something that doesn't exist anymore, then you must try the following:

1. Delete your browsers temporary files:
   • For Firefox:
     1. Click Tools > Clear Private Data
     2. The standard settings may do enough to refresh your browser
   • Fore Internet Explorer:
     1. Click Tools > Delete Browsing History
     2. A popup will appear, at the bottom, click "Delete all..."
     3. This may take some time
2. Restart your browser (close all windows, and open a fresh one)
3. Attempt to login again
4. If you still get the error; then this is most likely their problem

Without getting too technical, when you visit a website using https://www.sitename.com, this address translates into an actual server address; which uses a DNS to translate this - and this can take some time for users browsers to pick up this change. So, this would explain why some people aren't experiencing problems, and some are.

Hopefully this will help some of you!

MadCatWoman_3

I complained to Virgin about this problem over 3 weeks ago. They didn't really take it seriously and basically said MBNA run our website and we've told them. I then received a letter saying they might do something within 4 weeks of the complaint. I now have a letter saying:

"we have not had any reports of any technical issues".

I have tried Firefox, IE and Safari without any luck until today when I managed to log on the second attempt, and even then it took two attempts to get my account information. I was also not able to pay more than the minimum over the phone and ended up doing a transfer from my online bank.
They claim I have successfully logged in when I haven't and "we have now exhausted our complaint process; therefore I must inform you that this is our final response on the matter".

Personally, I am shocked at their complete lack of concern, if the website is not working and obviously has not been thoroughly tested then who is to say it is secure?

Either way, I have opened a new credit card and balanced transferred off my Virgin card and I will make a complaint to the financial ombudsman. I will do what someone else on here has done and that is to return the credit card in pieces. They don't deserve to have any customers with that attitude.