MBNA Web Site Error

majortom_3

According to MBNA a number of customers are unable to login to their web site, obviously that means they can't look at their online statements or pay via the site. The upsetting thing is that they say they have known about this for up to 5 weeks, don't know which customers it affects, don't know what is causing the problem and have not posted anything on their login page to indicate that there is a problem.

If you are a MBNA customer and get the following or simiar error message when accessing the MBNA web site (http://www.mbna.co.uk or http://www.bankcardservices.co.uk) then it's probably not your fault.

Error: 500 SC_INTERNAL_SERVER_ERROR

Why the bank has not posted something on their login page suggests to me that they don't care if customers are concerned and don't want to generate bad publicity because they have a problem with their online banking system.

skyrider007

It's been working fine for me. Have you tried resetting your computer/browser?

poppy_f1

its been working fine for me as well

mcrook

This is the error that I get from their site, just spent 15 minutes on the phone to a CSR telling me it's my computer.

Error: 500 SC_INTERNAL_SERVER_ERROR

I work in IT and know it is not my computer!
I have tried my account on a laptop running Xp, desktop running Vista and an iMac.
Apparently from their side they can see me logged in, when I explained that I see the error above they told me that again its my equipment.

Internal Server Error means - internal their side, i'll be writing to them enclosing a cheque then shutting down my account.

YorkshireBoy

mcrook wrote: »

i'll be writing to them enclosing a cheque then shutting down my account.

Calling their freephone number and paying by debit card would be quicker and cheaper.

skyrider007

mcrook wrote: »

This is the error that I get from their site, just spent 15 minutes on the phone to a CSR telling me it's my computer.

Error: 500 SC_INTERNAL_SERVER_ERROR

I work in IT and know it is not my computer!
I have tried my account on a laptop running Xp, desktop running Vista and an iMac.
Apparently from their side they can see me logged in, when I explained that I see the error above they told me that again its my equipment.

Internal Server Error means - internal their side, i'll be writing to them enclosing a cheque then shutting down my account.

Are you still getting those messages? I've been logging on and off MBNA.co.uk in the past several days including today and it's been working fine.

mcrook

Yorkshireboy: You'd think it would be but when I called their freephone number and tried to pay the full amount they told me they are not a 'clearing bank' so can't take my payment. No wonder they're all up !!!! creek, frankly i'm glad they are now.

MajorTom: I had this problem when I logged on at 18:00 today. Same as I had over 5 weeks ago, as you say yours is fine so you mustn't be one of the unlucky few that are affected. Believe me you would be going bat !!!! right now if you where.

YorkshireBoy

mcrook wrote: »

...<snip>...

When I had problems logging in to http://uk.virginmoney.com to service my Virgin card I successfully accessed my account through www.mbna.co.uk

Maybe you could try the reverse?

mcrook

Just went to the site https://www.mbna.co.uk - got the same error but then back pressed the back key on my mac keyboard it said server error, so I went forward - shift and backspace and i've logged on - can see my account now!

I'm going to quickly pay this mother off then run away!! Good thinking yorkshireboy i'm well impressed.

Update:
Just paid it off in full - No more debts for me!!!! Thank you so much this has been driving me nuts for weeks. Its lifted my mood as you can probably tell! Cant stand things that go wrong that you have no control over!

Bungee8

Its not been working for me either for the past week or so. Phoned up a few days ago, and was told basically not to bother trying until the new year! Don't really think thats good enough. I'd expect problems like these to be fixed within 24 hours nevermind about weeks!

mcrook - don't understand how you got in - tried going back then forward again, but I just get the same error

groundcontrol

I've also been unable to login for the past week. They told me (6 days ago) that it should be fixed in the next day or so! Time to close the account, I think.