o2 Treats How Do I Cancel?

MonkeyGirl

I signed up for the treats in November I think. I didn't get a text telling me that it was activated I found out by chance. So how do I cancel the treat as I dont want to get charged for it. I have tried ringing the same number and it just gives me the two options one about what the treats are and the other letting you chose a treat. So i'm a bit baffled on how to cancel it I did email o2 and ask and the jist of the email was they weren't sure so its best to wait till its ended as I should get a text message.

Thank you for your help.

MonkeyGirl

kai666

I think you need to dial 2211 to get the treats options. But not got my phone with me, so i am not completely sure

EileenH

MonkeyGirl wrote:

I signed up for the treats in November I think. I didn't get a text telling me that it was activated I found out by chance. So how do I cancel the treat as I dont want to get charged for it. I have tried ringing the same number and it just gives me the two options one about what the treats are and the other letting you chose a treat. So i'm a bit baffled on how to cancel it I did email o2 and ask and the jist of the email was they weren't sure so its best to wait till its ended as I should get a text message.

Thank you for your help.

MonkeyGirl

You didn't say which treat you selected. Existing customer treats (if you have been with 02 for six months) last for 3 months from the date of activation and I don't think it is necessary to cancel them as they just expire. The new customer joining treats (free Bolt-Ons) are chargeable from month 4 and you can cancel them by calling 2425 or by text message. You can find out how to unsubscrible to the Bolt-Ons here.
The following is from the 02 terms and conditions:-
In month 4 customers will be charged the standard Bolt On charge, currently Messaging 100 - £6.99/mth, O2 Home 250 - £4.99/mth, Calls 50 - £7.99/month. If you do not wish to continue with your Bolt On beyond the 3 month promotion you must OPT OUT at least 72 hours before your Bolt On payment is due. You will receive a notification text message 7 days before the end of month 3 informing you that you will be charged one of the above rates unless you OPT OUT of the promotion.

MUHAMID

MonkeyGirl wrote:

I signed up for the treats in November I think. I didn't get a text telling me that it was activated I found out by chance. So how do I cancel the treat as I dont want to get charged for it. I have tried ringing the same number and it just gives me the two options one about what the treats are and the other letting you chose a treat. So i'm a bit baffled on how to cancel it I did email o2 and ask and the jist of the email was they weren't sure so its best to wait till its ended as I should get a text message.

Thank you for your help.

MonkeyGirl

send text on 21300
CALLS50 OFF for 50 xnet minuts
'HOME 250 OFF' for 250 minuts
'MSG OFF' for msgs.

MonkeyGirl

Thank you for your help guys. It was a treat rather than a bolt on that I went for.