Daysoft Contact Lens

Pssst

I have used daysoft lenses for a number of years and consider them the best for value. Optically i think they are almost as good as Acuvue by J & J. The difference is imperceptible. The price and service is unbeatable.

I can understand how it is for opticians. They get support from many lens manufacturers and thats why there is a cartel going on. You will hardly find much variance in the price of all the big named lenses and yet i doubt they cost any more for production than daysoft.

To be fair to opticians,there should maybe be two regulated fees for eyetests. An increased standard rate and a discounted rate when the customer chooses to buy products from the optician.

In addition,it is time that HM Government stopped charging VAT on contact lenses.

They started doing this some years ago and made the excuse that the EU made them do it.

Unity

nedmundo wrote: »

Generic drugs have exactly the same ingredients and will have the same medicinal effect. That doesn't work the same with contact lenses, where different properties and designs can have a markedly different on eye performance. Hence the need for an exact prescription.

And that is exactly what I received - an exact prescription from a local optician who found that Daysoft were the best lenses for my eyes :beer:.

Job done, a satisfied customer and one who is pleased to award this particular company the 'Five Star Service Award :T:T:T.

sillyvixen

Unity wrote: »

In my case I had already been prescribed Daysoft lenses by my optician, I am still wearing Daysoft lenses, all that was changed was the water content in the lens and that was advised by their optician who knew more about the lenses than the one I physically visited;).

It's quite a simple matter to find out which lenses are sold by all he leading optical outlets including who makes the brand they re-label as their own and provided you have an up to date prescription and continue to have regular contact lens checks there isn't a problem. It's more like getting a prescription for an expensive named drug, but opting for a generic BP specification. It is quite ethical to do this, whereas the ethics of re-packaging, re-branding and re-selling lenses at inflated prices by the market leaders certainly isn't.

To get back on topic, the point of the thread was purely to comment on the five star service given by this company - one that has been at the forefront of producing and developing easily affordable lenses available to the general public.

but the priscription the optom verified was for a different water content and this has now been changed by the supplier - there is a strange flaw in british law - if the new lenses are detramental to your ocular heath in the following months it is the optom who did your last c/lens check and issued your repeat prescription who is liable and not the suppliers who changed the lens type that is liable:eek::eek: that is why it is not ethical

nedmundo

sillyvixen wrote: »

but the priscription the optom verified was for a different water content and this has now been changed by the supplier - there is a strange flaw in british law - if the new lenses are detramental to your ocular heath in the following months it is the optom who did your last c/lens check and issued your repeat prescription who is liable and not the suppliers who changed the lens type that is liable:eek::eek: that is why it is not ethical

That's the interesting bit. I think that if anyone supplies lenses that differ to the original specification, they are effectively refitting. If there was a problem, through which someone suffered a detriment to their ocular health, it would be the supplier who has the liability. That supplier would have next to no defence as they can hardly say it was adequately clinically supervised. Also, they would have effectively refitted without issuing a signed specification for the new lenses - itself a direct breach of the Opticians Act.

I'm not a legal eagle, but it's not exactly rocket science is it?

Unity

When my prescription was actively changing and before it got to the +7.00 strength, I used to be offered different makes of lenses by the optometrist to see which was most comfortable. As previously stated I was prescribed Daysoft by him at a physical consultation. After submitting feedback to the Daysoft site, where I mentioned my problems with dry eyes - I received an e-mail from their named optometrist, that I'm quoting here:-

"Indeed daysoft 58 is often the lens of first choice especially if eyes get dry or when lenses are worn in drier atmospheres as, contrary to what most people expect, mid-water rather than high-water contact lenses are usually best then. This is because, when being worn, high water lenses tend to lose water more rapidly into the atmosphere from the front surface than mid-water lenses do".

They kindly sent me a month's supply of 58% lenses free of charge to try to see if they were more comfortable - which indeed they were. To me this is much the same as being offered a selection of lenses by my optician to see which were most comfortable - except in this case the make is the same and only the water content is different. I have regular contact lens checks and also see a consultant surgeon once a year as Glaucoma is in the family. I am particularly careful with my ocular health and frankly I resent any implication to the contrary.

Surely it is a matter of personal responsibility for the wearer to ensure that they have regular contact lens checks and eye tests. Hopefully once this is completed their vision will be such that they will not be too short-sighted to spot a money saving choice:rolleyes:.

Daysoft are extremely careful to always point out that it is necessary to have regular checks in all their correspondence, however I suspect because their customer care is so exceptional - they are always going to incur criticism from those optical outlets that choose to charge exhorbitant prices.

I would add finally that they are also eco-friendly in supplying their lenses in strips to cut down on the use of excessive packaging.:T

sillyvixen

Unity wrote: »

When my prescription was actively changing and before it got to the +7.00 strength, I used to be offered different makes of lenses by the optometrist to see which was most comfortable. As previously stated I was prescribed Daysoft by him at a physical consultation. After submitting feedback to the Daysoft site, where I mentioned my problems with dry eyes - I received an e-mail from their named optometrist, that I'm quoting here:-

"Indeed daysoft 58 is often the lens of first choice especially if eyes get dry or when lenses are worn in drier atmospheres as, contrary to what most people expect, mid-water rather than high-water contact lenses are usually best then. This is because, when being worn, high water lenses tend to lose water more rapidly into the atmosphere from the front surface than mid-water lenses do".

They kindly sent me a month's supply of 58% lenses free of charge to try to see if they were more comfortable - which indeed they were. To me this is much the same as being offered a selection of lenses by my optician to see which were most comfortable - except in this case the make is the same and only the water content is different. I have regular contact lens checks and also see a consultant surgeon once a year as Glaucoma is in the family. I am particularly careful with my ocular health and frankly I resent any implication to the contrary.

Surely it is a matter of personal responsibility for the wearer to ensure that they have regular contact lens checks and eye tests. Hopefully once this is completed their vision will be such that they will not be too short-sighted to spot a money saving choice:rolleyes:.

Daysoft are extremely careful to always point out that it is necessary to have regular checks in all their correspondence, however I suspect because their customer care is so exceptional - they are always going to incur criticism from those optical outlets that choose to charge exhorbitant prices.

I would add finally that they are also eco-friendly in supplying their lenses in strips to cut down on the use of excessive packaging.:T

have you had had a contact lens check with the new lenses, as they can not under british law change the lens type (including water content) appart from the trial untill this has been carried out within british contact lens supply laws. if you have had said check and a valid prescription all well and good - if not and they are still supplying new lens type that is unethical.

Unity

sillyvixen wrote: »

have you had had a contact lens check with the new lenses, as they can not under british law change the lens type (including water content) appart from the trial untill this has been carried out within british contact lens supply laws. if you have had said check and a valid prescription all well and good - if not and they are still supplying new lens type that is unethical.

I have contacted Daysoft to confirm with them that there is no problem with this change - and received the following reply from their optometrist: -

I am very happy to give you the reassurance you need as simply changing from daysoft 72 to daysoft 58 is not going to give a problem – the two are interchangeable with some wearers finding no difference whichever they use but others such as yourself finding they prefer either 58 or 72.
I think from what you say your original daysoft lenses may have been prescribed before daysoft 58 was introduced and as daysoft lenses are generally available via Independent opticians and some websites rather than the Optical chain practices perhaps that was why your latest Optician was not aware of them – although even if an outlet does not sell a particular brand usually practitioners will keep themselves aware of the various lenses that are on the market.

Since this recommendation came from a qualified optometrist I am quite happy to rely on his expert opinion.
On the question of ethics, what is unethical is the number of opticians who still try to prevent the customer from obtaining a copy of their contact lens prescription :eek:. This does not include, those opticians who ask (before the examination) - whether the customer intends to purchase lenses from them and if met with a negative answer, rushes through the examination which they've been paid for - in around five minutes flat :rolleyes:.

I might be concerned about ethics if I thought examining practitioners were above reproach, but it is quite obvious from the number of people turning to on-line suppliers - that this is not the case. If high street opticians are feeling the pinch and resorting to criticism of these suppliers - they only have themselves and their greed to blame and the words 'pot', 'kettle' and 'black' come to mind.

Since my current 58% water content lenses are likely to lose less water than the 72% ones, my eyes will benefit rather than suffer and I will be more comfortable. Now, I dare say I could have made a contact lens check appointment only to be told exactly the same thing:rolleyes: - but that would have cost me around £30, whereas I got the advice, plus a months supply of lenses for nothing.

I will have my contact lens check when it is due next March, by which time I hope to have found (by word of mouth recommendations) an optician prepared to carry out a proper check in return for the fee he expects.

treliac

Unity wrote: »

I have contacted Daysoft to confirm with them that there is no problem with this change - and received the following reply from their optometrist: -

I am very happy to give you the reassurance you need as simply changing from daysoft 72 to daysoft 58 is not going to give a problem – the two are interchangeable with some wearers finding no difference whichever they use but others such as yourself finding they prefer either 58 or 72.
I think from what you say your original daysoft lenses may have been prescribed before daysoft 58 was introduced and as daysoft lenses are generally available via Independent opticians and some websites rather than the Optical chain practices perhaps that was why your latest Optician was not aware of them – although even if an outlet does not sell a particular brand usually practitioners will keep themselves aware of the various lenses that are on the market.

Since this recommendation came from a qualified optometrist I am quite happy to rely on his expert opinion.
On the question of ethics, what is unethical is the number of opticians who still try to prevent the customer from obtaining a copy of their contact lens prescription :eek:. This doesn not include, those opticians who ask (before the examination) - whether the customer intends to purchase lenses from them and if met with a negative answer, rushes through the examination which they've been paid for - in around five minutes flat :rolleyes:.

I might be concerned about ethics if I thought examining practitioners were above reproach, but it is quite obvious from the number of people turning to on-line suppliers - that this is not the case. If high street opticians are feeling the pinch and resorting to criticism of these suppliers - they only have themselves and their greed to blame and the words 'pot', 'kettle' and 'black' come to mind.

Since my current 58% water content lenses are likely to lose less water than the 72% ones, my eyes will benefit rather than suffer and I will be more comfortable. Now, I dare say I could have made a contact lens check appointment only to be told exactly the same thing:rolleyes: - but that would have cost me around £30, whereas I got the advice, plus a months supply of lenses for nothing.

I will have my contact lens check when it is due next March, by which time I hope to have found (by word of mouth recommendations) an optician prepared to carry out a proper check in return for the fee he expects.

Hear hear Unity, I've changed from 72% to 58% in Daysoft and would confirm the greater comfort. I agree with everything you've said.

It's obvious that high street opticians are under threat from online retailers and I sympathise. But they've got to remain competitive in a changing market. And many customers are more savvy now, so won't pay what they see as being over the odds.

Companies like Specsavers undercut many of the independents. I've noticed, when I walk past, that Specsavers have far more customers inside than other opticians do. I shouldn't think they're too popular amongst their colleagues.

treliac x

Unity

treliac wrote: »

Hear hear Unity, I've changed from 72% to 58% in Daysoft and would confirm the greater comfort. I agree with everything you've said.

It's obvious that high street opticians are under threat from online retailers and I sympathise. But they've got to remain competitive in a changing market. And many customers are more savvy now, so won't pay what they see as being over the odds.

Companies like Specsavers undercut many of the independents. I've noticed, when I walk past, that Specsavers have far more customers inside than other opticians do. I shouldn't think they're too popular amongst their colleagues.

treliac x

Many thanks for your comments Treliac.

I was lucky enough to get a call this morning with a recommendation for an optician in my city, who is both independent and happy to do a complete and thorough check in the knowledge that my lenses will be supplied by Daysoft :T. This rather blows a hole right through all the scaremongering :eek: and arguments against using Daysoft and that is good enough for me :T.

After all, I only posted the original message to point out the excellent customer service that Daysoft provide, having used them for many years - at a stage when they were streets ahead of the opposition in actually manufacturing the higher powered lenses that I was prescribed:T.

Quite frankly I hate to think of the possible damage I could have done, had I visited a high street chain who did not have access to lenses of the power I needed (+6.50 and +7.00). Perhaps in an effort not to lose the custom I could have ended up with underpowered lenses without being told :rolleyes:. What is worse - I would have been driving around in them:eek:.

Like you, I too feel sorry for the independent outlets - but hopefully a way forward for them would be to form an alliance with on-line suppliers like Daysoft, to provide a comprehensive lense checking service at a reasonable price.

Unity x

Engadine

I have used Daysoft for years and their customer service is always excellent. I had a small problem with a batch of lenses, they replaced the batch with no problems.