the retailers anti-customer service manual

AllSeeingEye_2

If such a manual existed I'm sure a retail/customer service employee would exposed it's existance.

withabix

Nearly as good as the 'GCSE' questions in today's Daily Mail

uganda

AllSeeingEye wrote: »

If such a manual existed I'm sure a retail/customer service employee would exposed it's existance.

You're probably right. It does seem unlikely. But it has given everyone a good laugh, as we recognise the truths within the hoax.

hollydays

I read in a different thread on here recently the advice coming from a cs adviser "do not belittle us by asking to speak to a Manager" (to resolve your problem) and "the customer is rarely right", this was advice for customers btw-you couldn't make it up ..or could you...

baddiebasher

To be honest, I feel sorry for employees. They are usually put under so much presure to hit meaningless targets and have any independant thought removed from them as soon as possible that they cannot see any relation between company mission statements on delighting customers and theiur job role.

I am involved with a person who works for a certain catalogue company who is distraught with their job. (S)he is sick of the company vaunting their values and responsibilities, then having to flout them daily. Unfortunately, I cannot post details yet as (s)he has reported the company to Trading Standards who are investigating.

But having experienced both sides myself, I can only say it is widespread. And unlikely to disappear any time soon.

baddiebasher

Oh and the customer is not always right. they cannot be. The customer always (should) come first. Unfortunately companies pay lip service to this only, and then fail to realise that their processes and procedures fall flat on their !!!!!! when it comes to getting anywhere near this.