T-mobile, cooling off period on a new phone

cally6008

I went to T-mobile shop today and got the Nokia 6600 slide phone. I thought it was ok at first but after having a play with the settings and functions and generally getting to know how the phone works, I now think the phone is definitely not the one for me and even my OH agrees that it isnt a nice phone.

When taking a photo, the screen is very grainy from top to bottom and not very clear at all.
Sliding the phone shut DOES NOT lock the keypad nor does it cancel what you were doing.
The central menu button has 9 different functions depending on where you press it (4 on the outer part, 4 on the inner part and 1 if you press the whole button).
When you play a tone in the media player, it runs through the whole 19 tones in that folder, it is hard to work out how to turn off and they still keep playing even if you exist the player and go to a different part of the menu

I'm completely happy with the actual contract tariff they gave me.

Does T-mobile offer a cooling off period when you buy a phone instore ? I'm sure that the bloke said there wasn't one but OH says he'll look through the small print as there has to be one.

If need be, I'll get my old phone (Samsung D900i, very nice little phone) unlocked, put the T-mobile sim card in it and then possibly just Ebay the Nokia 6600 phone.

Also, will this affect my credit rating if I return the phone to cancel the contract ? I passed both credit checks today to get the contract in first place but OH got a phone last week and has returned it today and his credit check for T-mobile failed.

reehsetin

i haven't dealt with t-mobile recently, but as of for about 2 years they've had a no 14 day return policy, so no cancellation you should be able to exchange the phone if it is faulty but there is no way to cancel the contract or change the phone for a different model

lawbunny

Unfortunately T-Mobile do not offer cooling off period for phones purchased in store. Once you purchase it you are stuck with it.

The only cooling off periods available are under Distance Selling Regulations if you purchase over the phone or internet.

roger.hooper7

i've had the same experience today, the advisors were extremly rude and agressive when i went back to change the phone, i then said i wanted to cancel the contract, they would not do this.

are you sure there is no legal way of getting out of this contract?

i've got no where with there customer services and head office.

Jon_01

There is and never has been a cooling off period for things bought in store. The distance selling regs apply when you but online and over the phone as you can't see what you're buying. And even the DSR don't say you can have the item and use it, it's not a free trail option it's just to check that what you've been sent is the right colour/size/make ect.

When you buy in store you have the chance to try the item and make your mind up, but you have no right to change your mind later, sorry. . .

gjchester

Jon_01 wrote: »

There is and never has been a cooling off period for things bought in store.

Jon's right and it applies to *ALL* purchases not just mobiles.

However it should be stated that is your legal right. Some stores *DO* offer a cooling off /goodwill period but it's entirely down to the store / brand if they want to do that.

Just because M&S offer it it does not make it a right.

gjchester

roger.hooper7 wrote: »

are you sure there is no legal way of getting out of this contract?

You can easily get out of it, just tell them you want to cancel the contract. Nice simple and legal.

You'll have to pay the line rental x no of months left as a penalty though you will get a reduction as they won't charge you VAT as there is no service so no reason to be charged VAT.

Unfortunalty I suspect thats not the answer you are looking for.

Jon_01

If there was a legal way of 'getting out of a contract' the whole thing would be completely pointless.

If you you could take out a contract for a phone or car or Tv and then just walk away whenever you wanted no business could carry on and the whole system would look very different...