VISA Chargeback - Re-scheduled flight

dmackay41

This subject has probabaly been discussed before on these forums, so apologies if it`s old hat!!!!!!!

Having read Martin`s section on Sec 75 and Chargebacks, I was just wondering how this senario would stand.

If I book flights directly with the airline and pay using my Visa Debit card, then the airline (no names mentioned, although it may not be difficult to work out......) changes the flight time so much as to cause maximum disruption to travel plans, can I request a "chargeback" from my bank?

This request would be on the basis that, on having changed the flight time so much, I would be out of pocket substantially for other consequences caused by this (eg hotel room, discomfort of night flight etc.) and that any "chargeback" money would be used to fund alternative flights in keeping with my original plans?

Basically, if F*********** change my flight times substantially and cause me extra expense, can I get my money back using "chargeback"???

Anyone assist?

Many thanks.

delwynshd

I would say no you wont be able to chargeback, How much has the flight been changed by?

richardw

They might say refer to the EU compensation legislation.

dmackay41

delwynsholidaydeals wrote: »

I would say no you wont be able to chargeback, How much has the flight been changed by?

Its just a scenario, but having said that I experienced this earlier in the year when the airline company changed the return flight times by ten hours which resulted in an extra days hotel, incidental expenses and loss of £200 in concert tickets which could not be used on our return.

All in all the ten hour change cost me an extra £500 in expenses.

I have had to book again with the same airline who are notorious at advertising flights with good times, and then change them completely a few months down the line when most of the seats have been bought (they know who they are...)

dmg24

Have your flights been rescheduled, or is this hypothetical?

AFAIK s. 75 does not apply to Visa debit cards, the debit card chargeback scheme is a discretionary service offered by Visa.

dmackay41

richardw wrote: »

They might say refer to the EU compensation legislation.

I am sure the airline would say a lot of things, but the question is one of whether a request for chargeback wold stand when the product purchased changes so much that extra expense is unavoidable.

dmackay41

dmg24 wrote: »

Have your flights been rescheduled, or is this hypothetical?

AFAIK s. 75 does not apply to Visa debit cards, the debit card chargeback scheme is a discretionary service offered by Visa.

It is hypothetical, but see my reply to a previous post on this thread.

I understand about Sec 75, it is the chargeback procedure for Visa Debit I am interested in, and anyone`s expreiences in this scenario.

fifeken

I don't think chargeback would compensate for consequential loss such as you describe.

My understanding is it's only if goods paid for were not supplied and in your case this is a flight which has been/will be supplied, albeit at a substantial change to originally ordered.

Might be worth a try if you've got the energy to follow it through as it could then be used instead of the current rules which allow changes if notification is given far enough in advance.

richardw

The bank might say refer to EU legislation.

dmg24

I have used the Visa debit chargeback procedure, and I am almost certain that it will not cover this scenario. It definitely won't cover conseqential loss.

The chargeback facility is there as a last resort, and therefore it would be expected that you would apply your other rights first. If your flight is changed significantly, you will have rights under the contract with the airline, and the regs noted by richardw. If the change is that significant, you will be able to get a refund and/ or compensation from the airline.

You should of course also have travel insurance to cover for additional expenses if the return flight is cancelled while you are away.

dmackay41

dmg24 wrote: »

I have used the Visa debit chargeback procedure, and I am almost certain that it will not cover this scenario. It definitely won't cover conseqential loss.

The chargeback facility is there as a last resort, and therefore it would be expected that you would apply your other rights first. If your flight is changed significantly, you will have rights under the contract with the airline, and the regs noted by richardw. If the change is that significant, you will be able to get a refund and/ or compensation from the airline.

You should of course also have travel insurance to cover for additional expenses if the return flight is cancelled while you are away.[/quot

Thanks, yes I know that chargebacks do not cover consequential loss, that was never the issue.

The issue was that the service provider did not provide the service I paid for.
At the end of the day, it looks as if the chargeback guidance would not be applied to my scenario, which is fair enough.
Most airlines can get away with changing flight times substantially without penalty to them, and I suppose thats just the way of the world.

It is just a bit annoying that having paid upfront for a service, it turns out to not be what was paid for.

I thought chargebacks might have solved this problem...I suppose not as all airlines would probably never accept Visa Debit cards...

Thanks guys!