quick grab slots while you can tesco christmas home delivery select tesco customers?

LolaCola_2

After emailing my disgust at being treated like a second class customer I received this feeble , standard reply from their call centre (despite asking for it to be escalated to management level for a personal response on the matter).......I feel much more valued as a customer now they put it that way...NOT!:mad:

*****************************
Thank you for your email.

I'm very sorry to learn about your complaint with regards to the christmas delivery slots. I understand how disappointed and concerned you must be.

We consider all customers to be equally loyal and valued. We have, however , opened up our Christmas delivery slots to the customers who have had the highest frequency of shops in the last 6 months. We have also looked at how long these customers have been shopping with Tesco dotcom. All customers will be able to see slots from 30th November.

Thank you for contacting Tesco.

If you have any further queries please do not hesitate to contact us at tescodirect@tesco.co.uk .

Kind Regards

Curlywurli

LolaCola wrote: »

After emailing my disgust at being treated like a second class customer I received this feeble , standard reply from their call centre (despite asking for it to be escalated to management level for a personal response on the matter).......I feel much more valued as a customer now they put it that way...NOT!:mad:

*****************************
Thank you for your email.

I'm very sorry to learn about your complaint with regards to the christmas delivery slots. I understand how disappointed and concerned you must be.

We consider all customers to be equally loyal and valued. We have, however , opened up our Christmas delivery slots to the customers who have had the highest frequency of shops in the last 6 months. We have also looked at how long these customers have been shopping with Tesco dotcom. All customers will be able to see slots from 30th November.

Thank you for contacting Tesco.

If you have any further queries please do not hesitate to contact us at [EMAIL="tescodirect@tesco.co.uk"]tescodirect@tesco.co.uk[/EMAIL] .

Kind Regards

At least you've had an email! I think I'm being ignored!

LolaCola_2

Curlywurli wrote: »

At least you've had an email! I think I'm being ignored!

Yes, I suppose it would be even more infuriating to be ignored. I always pity the call centre staff as it's not their fault. They are only doing what the high up ones tell them to......its a shame they have to deal with so many disgruntled customers at this time of year when we are meant to be full of the joy of the season.
I'm going to let it go now and move on ....to Asda.

snoopysox

Just checked on the Asda site and all the delivery slots for the 21st are available now, after showing unavailable yesterday!

I've booked mine and am really happy!!

Hope it helps you all

scottishchick27

snoopysox wrote: »

Just checked on the Asda site and all the delivery slots for the 21st are available now, after showing unavailable yesterday!

I've booked mine and am really happy!!

Hope it helps you all

Hopefully the 22nd will become available at 12.

snoopysox

Unless they do what they did with the 21st.... hopefully for you guys it won't.

I'm planning on going to the Christmas markets in Manchester with my son on the Monday/Tuesday so the sunday is perfect for me!

Good luck

brogusblue

Hello

Just checked it and mines the 21st not the 23rd :mad: come on tesco i booked my ocado and waitrose christmas delivery weeks ago.

Cheers
Brogusblue

tracynial

Tesco have just lost my business. Sainsburys last date has just been released -

scottishchick27

I've waited up to book my Asda delivery for the 22nd but there is a big cross through it saying no deliveries on that day.

snoopysox

Oooh, they have really late delivery slots too at Sainsbury. Now I don't know what to do! Asda on 21st or Sainsbury late on 22nd?!?!?!