Cancelling orange contract

Karnam

I need some help.

My sister cancelled her contract at the end of the contract at the 30th Dec to get a cheaper tariff as a student. There was no mention of her needing to do anything else, as the woman on 150 helpline said she had cancelled her phone. Also today her phone stopped working, so presumably her contract has finished.

However when I went into the Orange shop today to check that she could def get the d700 for free, on an off peak tariff with the student 1000 texts for 25pounds a month, the man warned me that she would need to activate the PAYG sim that she would be sent that has her old Orange contract phone number on, otherwise she would be liable for the 25pounds a month still for Jan and Feb and so on until she activates the SIM.

I've never needed to cancel a contract (thank you orange retentions!!) so i dont know if this is true. Can anyone confirm if she definately needs to activate the sim? does it cost any money to activate the sim card? does she simply need to register or does she need to put some money on the sim card? Thanks in advance for any help!

Kar

skiddy2k

she would have to top the orange sim up to retain the number.
the minimum you can top up is £10,
so in a way, it will cost you that £10 to keep your number.


hope this helps,
Skiddy

Karnam

well she doesnt care about the phone number and is willing to give it away for the cheaper tariff. she just doesnt wanna be liable for the contract self renewing just cause she doesnt register the sim...

barjam_2

even though you gave your notice to orange to cancel contract they wont oficially cancel it until you activate the payg sim card they send you.. it happened to my son he went a couple of days over before he registered his simcard and they charged him for the following month when he queried it they told him they would refund him for the days he didnt use but you dont have to top up the sim card just register it with payg, my son got a quid on his when he did