Help! how do I complain about bad service from P4U

diggy_3

I have had the most awful experience from Phones4U.
Bought a phone in Nov over web. Phone sent but still not connected to Network.
5 weeks later still usual !!!!!! poor excuses from P4U saying Network have issue with application. I ask what it is SO I can send relevant ID etc. P4U can't say what it is, so I ask to speak to 02 dept to sort it out myself, P4U won't give me the customer reference. One Customer service girl insinuated that they will wait for the 30day connection clock to run down so that I will eventually have to return the phone or pay full cost. (Looks like I'll be forced to now)
Do they treat every new customer like this ????
No callbacks, no letter explaining situation.
I don't have a bad credit history, no network has ever refused me, I can't for the life of me explain P4U's behaviour.
Anyone know who I can complain to other than P4U' CS (waste of time anyway)
for their atrocious level of service.
Don't fancy making a new application as I'll be credit checked again, with no end result.
Really peed off.

TIA

youngandreckless

If I were you I'd cancel / return the phone and take your business elsewhere its the only way companies will learn.

Go to the network direct either by phone or online and buy that way - you'll get more for your money and at least cutting out the middle man theoretically gives you more control. I know o2 have some decent online deals, so check them out.