First Utility - Any users or reviews

MONEYPENNY

timthumb wrote: »

have now left fu after another £200 pound monthly bill.............going back to southern electric with £80 month regular dd that suits me in my attempts to budget those dd covered me 09 _ 10 before i switched over

I am trying to follow your advice.

MONEYPENNY

nap666 wrote: »

I can only describe the service as none existant, I transferred end of december 1st week in jan this year and despite numerous promises have not seen a bill for either gas or electricity. Complaints are not responded to within t&c deadlines (10 working days), no call backs or any actual reason and timescale for solving problems, according to t&c they owe me £20 for not responding.
I have concerns that a company cannot bill as cashflow will become a problem quickly.
If the intention is to offer the discounts, annoy customers that much that they go elsewhere before the 12 months are up and the discounts apply, then I think it is a very clever ploy to make money!!
Just waiting for the end of the latest 10 days to expire so that the energy ombudsman can take up my complaint, if they have any teeth that is.

I am now going through all the previous posts concerning this cowboy outfit and it is clearly the worst company imaginable for customer services. I am going to try and contact this Stacey character whose contact address at F.U is [EMAIL="Stacey@first-utility.com"]Stacey@first-utility.com[/EMAIL]. I will be amazed if she is still working there as I could not imagine the flack she must have taken for probably a pittance

MONEYPENNY

NonGeographicalMan wrote: »

I totally agree with you but sadly the so called energy regulator - Ofgem - is every bit as useless as First Utility so hence why they continue to get away with it.

For instance why does Ofgem still think it is totally acceptable to take up to 8 weeks to change energy supplier when all that is involved is a change of meter reading supply from one company to another. Porting a mobile phone number (which involves real physical change on the network) can be done in only a couple of days.

And of course useless Ofgem has allowed all these horrible unethical contracts with penalties leaving early to also be brought in to place.:eek::mad:

And so is the useless ENERGY OMBUDSMAN who it seems are bedfellows to the corrupt utility industry.:mad::mad::mad::mad::mad::mad:

MONEYPENNY

pinkpink wrote: »

Please for the love of man do not switch to this company. i have tried unsucsessfully since december 2009 to get a bill with the correct meter readings on it. calls emails etc never responded too, still waiting on a call back for 2/3/10.. they are not that much cheaper and are a whole lot worse than any other service provider.

i resorted to violence by changing supplier and miraculously 4 days after official switch over i get a bill pfft. so rung them and said i was aware there was a balance and would pay in full on reciept of final bill and today i get a letter from a debt recovery company who when i contaacted were less than surprised about the whole situation poor girl must be demented with raging FU customers shouting at them. she has promised to get a bill for me and i at least have some faith in her so to say my blood is boiling is a slight under statement,

Oh and dont expect your bill if there is a bank holiday in the month as there system cant comprehend this and it defaults to the following month and god help you if there is a run of bank holidays you have NO chance of seeing a bill.

i am astounded in this day and age of technology and even worse fuel poverty that this company are allowed to continue trading they are in real danger of cauisng some people serious problems.

ok sorry rant over

This is exactly how I feel , I must try and stay calm and try to get the message out DO NOT GO ANYWHERE NEAR FIRST UTILITY

USING THIS COMPANY CAN BE DAMAGING TO YOUR HEALTH

MONEYPENNY

engineer350 wrote: »

I have looked at all the posts on First Utility you seem to be the only one with a good word for them, do you work for them?

Look at the facts is a 200% rise on your standing charge fair?

If they put the cost of you TV Licence up by 200% would you be happy with this, I dont think so, get real no wonder people on this site are angry with First Utility

I will on every Forum I can find warn people not to switch to First Utility.

I have complained to Ofgem but they are another totally usless.
organisation with no power, all they tell you is tell you what every man, woman, cat and dog in the Country knows we pay TOO MUCH for our gas and Electricity:mad:

I am with you, I was speaking to some "still wet behind the ears" junior manager called DEAN MAYFIELD who I think is residing in customer services , he tells me he trolls the websites looking for comments about F.U.
Well I hope you are reading this , because as I told you today I will make it my LIFE MISSION to put your company in the History bin, and you on the dole.:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad: :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:.

MONEYPENNY

TrustMe wrote: »

Having cancelled my 'contract' with First Utility I was given assurance by phone and by email that I would only be charged the old rates - ie the new price increase would not be backdated to 1st July, as per industry regulations.

Today, I received my online bill - you can probably guess the rest!

The lying, lowlife outfit they call First Utility needs to be closed down.

If you can print ti then I will second it.

MONEYPENNY

samba wrote: »

I think they are getting desperate for cahsflow - after 8 months of not billing me for gas they finally sent a bill for 6 months worth of standing charges. No consumption tho, just an email saying they have to estimate my consumption as I never provided an opening read when my smart meter was installed?! Except rthe big problem I have had with them is that they never installed the smart gas meter and have never once been in contact to explain why.

This company is the worst utility company I have ever come across and I am surprised they have not gone bust yet - the investors behind them must have extremely deep pockets, but I have a feeling they are throwing good money after bad and will lose the lot eventually.

I used to work at an electricity supplier (that went bust in the recession), and near the end they started taking desperate measures like billing all the problem accounts for standing charge in order to maximise their cashflow.

On another note, despite many assurances, they have still not paid the £20 compensation they offered me for a missed appointment back in January. I believe there are further penalties for not paying the compensation in time. Anyone know what they are by chance?

You have convinced me of the urgency of trying to get back the £415.50 they hold in a suspended account.
I am off to the bank tomorrow and see if they can claw it back as this was claimed under false pretenses ( well that's my opinion ).

MONEYPENNY

Would it be possible to take out something like a class action law suit by gathering together members from this and other sites to seek compensation for the abuse we have suffered at the hands of this cowboy outfit. Where are all these experts on matters of this nature, please come forward and give us your priceless advice .:T:T:T:T:T:T:T:T

reginald_2

I joined in April, electricity smart meter in May . I have yet to get any online readings or receive a electricity bill. Many emails to customers services, Tom and Stacy lots of promises but no action. Finally passed it on to the ombudsman. It is worth noting then since it went to the ombudsman FU have stopped communicating about my complaint(spit the dummy out) and have a defensive attitude when you ring up. The gas meter was installed in July(second attempt, first engineer said it can't be done as we have 28mm pipe ?) and a card left with the old meter reading on. Surprisingly the readings appeared in my profile( weird as the gas meter communicates through the electricity meter which won't supply online readings for electricity). My first gas bill in August shows the start and finish readings for my old gas meter to be greater then when it was taken out. Raised a complaint with FU which resulted in my previous supplier sending me a second final bill for another £70. Got Atlantic to cancel that( over the telephone great customer service - why did I ever leave) sent copies of the card etc to first utility over four weeks ago, followed up with emails, and have still to receive a reply (yet alone within their 'ten day complaint period). Another case for the ombudsman and when it is all over I shall switch. Lesson learnt that i should believe from all the reports on the web that they are true and not exaggerated and that a company can really be that bad.

hippey

Well, I received a Final Notice which has threatened all sorts of stuff, including disconnection baliffs, nasty peole coming to the house etc etc....

May I add that this 'arrear' is the £25 gesture of goodwill they sent me by cheque!

My bills are all upto date and there is no other reason for this, however like everyone else on here I have been promised that this would be sorted out but nothing every happens! I'm not sure where to go next however if they start this action I think it may well cost them!