reasons for cancelling a contract within 14 days?

JSF

OK

...the phone didnt come for Xmas so that didnt help ... but the person no longer wants it as a gift. Am tempted to keep it myself as it is a nice phone (Nokia 6680) but can you just return phones giving the reason 'didnt like the phone'?. How can I avoid the usual we can send something else etc.

It is on orange contract and I think I think I got 14 days to return, but it took them over a week to go through the checks so I am hoping it is 14 days from the delivery now.

:rolleyes:

jf2404

Yeah you can use anything you like.

Don't like it
not for me
better offer elsewhere


When you buy instore it's normally 14 days from then you have, i'd expect online would be 14 days from delivery, but it might be 14 days from ordering, check your t&c to see where you stand.

Steve_xx

General terms and conditions
Money back guarantee (phones only)

New Purchases
You can return any mobile phone purchased through the Orange shop within 14 days of purchase provided that the goods are returned in good condition and in their original box. Any accessories or additional products that were supplied with your phone as part of the purchase of that phone must also be returned. This does not apply to accessories which you purchased in addition to the purchase of your phone regardless of whether they were delivered at the same time, which are subject to the provisions set out below.

Equipment must be returned either enclosed in its original packaging or with adequate protective packaging.

You must return the equipment along with the original invoice as proof of purchase and/or authorisation number.

You are responsible for the return of the equipment until it is received by us, unless you have arranged for us to collect it, in which case you are responsible for it until it is collected by us.

The equipment will be collected from you via courier at Orange's cost. In the event that you are not available at the time agreed with you for collection of the equipment, and we have to arrange another time to collect the equipment, you are responsible for the cost of return on this occasion (including our reasonable costs of collection whether we collect the equipment, which may be deducted from any refund due to you).

Funds will be credited to the card used for the original purchase after receipt of the returned equipment and satisfactory inspection by us. Please allow 14 days for the refund to appear on your statement.

This is in addition to your legal rights.