Payout from E&L

euphemia

I have read on here that so many people have had problems with this company. My vet nurse friend told me that they have waited 1 year for payouts.Well I have received a cheque from them with no queries in 9 weeks for the correct amount. I have another claim in to them but that might be a dirrerent story!!This was just to say that miracles maybe do happen.

mirrorimage0

so pleased for you, it took us 8 months to finally get a payout from them after threatening legal action as well. hope your pet is ok

simontheiceman

I have had the odd swift payout from this firm but unfortunately the majority of my experience has been extremely negative..

naturally_2

Yes you do hear occasional good stories about E&L, unfortunately for every 1 I can quote 10 negative ones, including my own. But glad your claim went well.

lowis

petplan usually pay out to my vet in about 2-3 weeks, they have usually received the payment before petplan have writtedn to me to inform me they have settled the claim!

breezerockz

i had to claim for my dog with e&l, not a biggie though, and they were quick, had my horse insured with them for 7 years, and knew deep down that i should have changed to a different insurer, but never did, i never claimed for the horse though, glad, as i dont trust them, and it would be awful to have a huge vet bill for a horse, and have to fight the insurers, which being e&l i probably would have had to do.

snowman2_2

9 weeks is slow. Pet Plan, Tesco, Direct Line etc usually pay within 2 weeks. My longest is 7 months but regularly over 3 months. Doesn't matter any more as we don't take direct claims because of the delays.

simontheiceman

snowman2 wrote: »

9 weeks is slow. Pet Plan, Tesco, Direct Line etc usually pay within 2 weeks. My longest is 7 months but regularly over 3 months. Doesn't matter any more as we don't take direct claims because of the delays.

Not taking direct claims seems like a good idea, but we have had to accept that we cannot manage without. We do try and avoid being caught out by E&... and others by checking policies ruthlessly beforehand. I'm not sure that the majority of my clients could afford to pay up front - I'm just jolly grateful that they have insured in the first place. It scuppers cash flow but I think clients welcome the service - we have had clients move to us for this reason alone.

I do not allow E&... direct claims except where I have absolutely no chance of getting anything from the client themselves. I take the view that if I am not expected to pay the garage bill for bending my car up front then why should my clients pay the larger vet bill up front?

I can certainly see your point but how do you get round the "I really cant pay up front" or do you never get those?

melbury

Received payment from Petguard in two weeks and it was quite a big claim - over £2,000, so I was quite pleased with them.

UKTigerlily

I always wonder why I bother with insurance as no Vets here settle with any insurers, if I have the amount of the bill then I wouldn't need insurance! I wouldn't want the money back, i'm more than happy to spend my last penny on the zoo.I will always have insurance but just hope if it ever comes to it I can talk my Vet round to claiming direct, I have been going there for about 20+yrs & I can't imagine life without my cat, i'm Bipolar & she's my life really! She's been with me thru everything & I couldn't have her pts.

A 'friend' made me MAD yesterday, I said I think if I get a Cav Spaniel the Insurance with Pet Plan for life will be at least £200 & she said she pays £10 a month with E&L for her dog. I said change it if you haven't claimed (She hasn't) & told her why. She says she was thinking of cancelling it & having no insurance. So I say, what about huge Vet bills? She says she'd just have him pts!!!!!!!!!!!!!!!!!!!!! :mad:

Right now i'm not even bringing myself to talk to her, her dog is 2.5yrs old & beautiful, how anyone could have him pts for not affording a Vet bill idk! I hope no Vet would do that but again idk. So, yep mine will be insured but it doesn't leave me with peace of mind! lol

snowman2_2

To clarify - we accept direct payments from every insurance company EXCEPT any underwritten by E&L and Domestic & General. I should have phrased it better. That rule is 100% enforced because of delays and odd payments being taken off - such as the remaining premiums for the year (that annoyed me, why should I collect premiums?). We will regularly do direct claims for Pet Plan, Direct Line, Tesco etc