Few Dell questions

Kazzea

Number one - PLEASE does anyone have a phone number (preferable for small business) that doesn't take me to an Indian call centre (they don't understand what I want) ???

2) The Dell site offers 1 year on site warranty etc - the minimum you can buy is their 90 day collect and return service - does this mean I don't get a standard manufacturers 1 year warranty if I choose this?? Their site isn't clear and I can't get an answer on the phone as they don't get what I mean

I don't want to fork out for a 1 year service thing if I am covered for a year anyway if anything goes wrong.

Any help much appreciated as I am purchasing for my uncle and need to buy before Dells offers run out on the 4th January

hendersonb

1) I don't have a number unfortunately

2) 90 Days collect and return then 1yr RTB (Return to base) from date of purchase

intel

Any Use http://www1.euro.dell.com/content/topics/topic.aspx/emea/contact/enuk?c=uk&cs=ukdhs1&l=en&s=dhs

Bathsheba

Kazzea wrote:

Any help much appreciated as I am purchasing for my uncle and need to buy before Dells offers run out on the 4th January

If you do miss the deadline, don't worry too much, as Dell seem to have special offers on all the time.

slowen

Kazzea wrote:

Number one - PLEASE does anyone have a phone number (preferable for small business) that doesn't take me to an Indian call centre (they don't understand what I want) ???

2) The Dell site offers 1 year on site warranty etc - the minimum you can buy is their 90 day collect and return service - does this mean I don't get a standard manufacturers 1 year warranty if I choose this?? Their site isn't clear and I can't get an answer on the phone as they don't get what I mean

I don't want to fork out for a 1 year service thing if I am covered for a year anyway if anything goes wrong.

Any help much appreciated as I am purchasing for my uncle and need to buy before Dells offers run out on the 4th January

you could try saynoto0870 website which should give you a number to Dell in Ireland the number starts 01344 (cannot remember the rest), they may put you through to the English call centre (keep on insisting with them)but when I have phoned on numerous occassions 90% of the time you have to go through to the indain call centre which is no use at all as you feel like you are going backwards, they are very ploite but cannot help most of the time and I kept being bounced ariund to different people in the call centre

Steve_xx

hendersonb wrote:

1) I don't have a number unfortunately

2) 90 Days collect and return then 1yr RTB (Return to base) from date of purchase

Does that mean that we get a 15 month warranty in total then?

Kazzea

This honestly driving me mad - I FINALLY managed to get thorugh to an Irish call centre - by going through to technical support and .............. he put me through to a Indian call centre WITHOUT LISTENING TO ME - this is relly driving me up the wall - all their number son the contact us page seem to eventually lead to an Indian call centre. aarrrggghhhh. I even emailed them and asked for a direct number to a UK or Irish call centre - but so far nothing

Kazzea

Finally got through to Ireland - wooohoooo - the Uk lot are phoning me back and the guy promised me he wouldn't put me through to an Indian call centre so here hoping - just waiting for the phone back now

hendersonb

Steve_xx wrote:

Does that mean that we get a 15 month warranty in total then?

No the first 90 days is collect and return the remainder is RTB

Steve_xx

Yes ok, but is there 15 months worth of being looked after?

mr_fishbulb

Steve_xx wrote:

Yes ok, but is there 15 months worth of being looked after?

No. It's a years cover. The first 90 days of which is collect and return, and the remaining 275 days is return to base.