Who owns receipts

eira

Have another thread re garage services. Am currently trying to retrieve my car into a working condition again (which it was before the garage took it) First port is a dignostic check on the catalytic convertor tomorrow am. The garage has had a list of excuses as to why it can't/won't hand over the receipt for the catlytic convertor that was fitted less than a year ago-so it's definitely still in warranty.
The convertor was listed as an item paid for on the bill Who 'owns' this receipt-is it me or the garage ? I've pulled it out of the garage that fitted it as the car has had the same defect 2 MOTs in a row. They didn't check the cat as they claimed the car was overheating-which it certaibnly wasn't when they got it. They did 34 miles in it allegedly to check the emissions/overheating but the test tomorrow is being done by a mobile van. Can't understand why they couldn't have done the same.

If the cat is defective then there is a refund of nearly £240 due. After pulling the car out of the garage they did have a chance to take it back again-they refused but still won't yield the receipt.They say that if the convertor is found defective they will then provide the receipt

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So who owns the receipt ??????

victorias_dad

The simple answer is the garage owns the receipt but i dont see why you attach so much importance to it surely you have a invoice for the fitting of the catalytic convertor showing it was fitted less than 12months ago and so will be covered by warranty

eira

Thanks-that's what I thought.ASo the invoice showing he's fitted it is enough of a receipt. he refused to consider the warranty as he said he needed to 'locate the receipt'.I thought this was his problem. It's the garage that have built up the receipt issue.

Thanks

moonrakerz

Legally, no one is obliged to give you a receipt anyway.

eira

So what happens when what you've bought fails-surely there has to be some proof contractually that a consideration has taken place ?

ohreally

eira wrote: »

So what happens when what you've bought fails-surely there has to be some proof contractually that a consideration has taken place ?

As long as you can show where and when you don't need a receipt - it's for convenience. A shop assistant who recalls selling you an item can be sufficient as can a bank/ credit card statement.

eira

Have posted an update on MOT emissions thread.Have now had the car redone but the tests indicate that the cat convertor(although it passed the MOT this time) is not healthy. Both the re-test garage and the daignostic technician have suggested that I get the receipt.The warranty varies according to the source of the cat-after the most recent debacle I have no intention of taking my much cherished car anywhere near the cat-fitting garage again. I suspect thatb the cat they put on was not worth the price that I was invoiced for and that's why they won't give me the receipt.

Debt_Free_Chick

Is it possible that the garage sold you "an old" cat which is now out of warranty?

Even if that's so, it's no your problem as I understand it. You have proof of purchase of a cat which is less than 12 months old - end of.

Wig

Your contract for the cat is with the garage who supplied and fitted it.

Any warranty on the cat given by the manufacturer, should have been given to you at the time of fitting. If no warranty was given, you have no comeback against the fitter if he was in breach of those warranty conditions, that would have been your lookout at the time of fitting.


AFAICT the avenues open to you are

A) Manufacturer warranty, talk to them (manufacturer) telling them you have an invoice for the fitting but the garage gave you no reciept for the cat (and why would they) except they itemised the cat on the invoice (standard practice). Talk it over with them and ask what use is their warranty if it relies on a reciept which is ordinarily not issued to the customer.

Sale of goods action against the fitter for "not of satisfactory quality as to durability". It will cost you £25 to lay the case, and further £35 to have the case heard if the fitter refuses to settle. If you win the case you get your £55 back as costs from the fitter.

badboybill

How did you pay for the goods & services?

If you paid with a credit card then write to the credit card company and inform them you will not pay for the goods & services nor any interest accrued from the date of transaction.

Let the CC company deal with the company after all they paid them and are not going to get their money back from you.

If you paid by cash or chq then ignore this post.

eira

Thanks for answers-all ideas have occurred to me-that's why I'm suspicious re no receipt. I just want to knopw manufacturer/supplier/reg no (if applicable).last thing he said was that he would gice me the receipt if the cat was found faulty---Will leave letter this weekend and ask again.I'd rather lose the money than take the car anywhere near there again.The 34 miles done 'testing' the emissions and overheating seem gross to me. the etchnician did the tests on the drive and a trot around the block established the overheating.The AA did a pressure and sni8ffer test-on the drive and took about 20 minutes.So why the 34 miles in a car that was an MOT failure.....