Cancelling Equifax

kat9848

I found a link on this website to a free 30 day trial with Credit Expert. I duly signed up and waited for the letter with my pin to arrive. I signed in and viewed my report and my national credit score. I then phoned them and cancelled the membership immediately so when I checked my bank online this morning and saw that Credit expert had debited £4.99 from my account, I was confused.

I called them and asked them why and they said that they charge for their National credit score service. They assured me that I would have had to tick a box confirming that I was happy to pay £4.99 for the extra service, but I don’t remember at all. I am very canny and I am sure that I would have double checked and made sure that I wasn’t being charged for anything so it was a very unpleasant shock. There probably was a box somewhere, but it must have been ticked already because if the page had stalled and asked me tick a box confirming I was going to be charged £4.99, there is NO way I would have done it.

The girl on the end of the phone admitted that she receives lots of calls like mine and that led me to believe that they must be quite underhand in the way that they go about charging £4.99. I feel I ought to let people know that these people are not in the business of offering a free trial, but rather trying to get £4.99 out of you.