02 genie sims problem

dan2002

hi got one of these sims, the one you put £10 in and get 100 mins free,the problem is after 5 days still no free mins anyone help me please as it looks like I will have to put another £10 in next week as its eating my money

dan2002

sorry but not getting free texts either and tryed 4444 telling me I have not got that bolt on or I am waiting for a bolt on but 5 days ,think they are having a laugh

dan2002

thanks was going to phone them tomorrow

mjenn5

This happened to me and I emailed them as calling them costs a fortune.

Got a quickish reply with an appology telling me that there had been an error and they would put my free minutes etc in place and what my new anniversary date would be.

Certainly they did not credit me with the money I had used up but at least it got it sorted out.

iwanttosave_2

I thought it was £15 and you can have free mins and texts, well it is on mine, and i have about 50 of them

mjenn5

Hi

Just found the email O2 sent me about this.(see below in blue)

"I am sorry that you are not receiving your free allowance of Calls and Messaging bundle after topping-up your mobile phone. This was due to a system error.

As you had successfully topped-up £10 within the last 30 days, I have added these free allowances to your account. You will be able to use these allowances after 24 to 48 hours.

You will receive 1 MB GPRS and 6000 Calls and Message units each month. These units equate to 100 text messages or up to 100 anytime anyone voice minutes or up to 33 picture messages or a combination of all three until the 6000 units are used.

Your Anniversary date from now will be on the 6th of every month provided you top-up with at least £10 within each 30 day period."

This system error seamed to start when I tried to change to the £15.00 a month thing as that is when I stopped getting any freebies even when I changed back again.

Anyway It is sorted now and I like this package of freebies much better than the old 300 free texts. Suits me Sir.:xmassmile

franney

I don't if this will help anyone but i had a problem with my O2 tariff not too long ago.
I used to be with Genie then it went to O2 and then MMS was invented but i didn't upgrade my phone until earlier this year (I've been with Genie/O2 for about 5 years) anyway, i was sending MMS messages and being charged for them when they should have been included with my tariff.
I had checked onlnine and changed my tariff to include SMS and MMS - 300 units per month for a £10 top-up.
I rang the service centre and was told that because i was originally Genie that i was on the old network stil and i wouldn't be able to receive the free MMS messages until i was upgraded to the new network but they couldn't tell me when that was going to be! Anyway, a few months later i noticed that i was being charged to send normal texts, this lasted a week as i thought it must be because i had missed my top-up date or something, when it didn't revert to being free i rang the call centre again and spoke to a girl who said that it was because i had now switched networks and would be able to send MMS for free and that she would amend my top-up anniversary, thankyou very much goodbye!
HANG ON! i said You've been charging me for sending texts when i receive a free allowance, and pay £10 per month for the privelage, don't you think i should be refunded the cost? I also pointed out that the ONLY reason i am with O2 is because of this tariff
To cut a VERY long story short (sorry if you grew a beard whilst reading this essay) she wanted to put me on hold while she spoke to her supervisor, i said no way, this is costing me a fortune as it is (i called from my mobile) so she rang back about ten minutes later and said that my costs would be refunded, including the cost of the phone call to them
So... tell them you won't stand for it, if you call them over THEIR error tell them that you aren't happy and that you want the costs refunded, or at the beginning of the call ask them to call you back. In total i was credited with about £8 which i would have lost if i hadn't stood my ground
Sorry for the long post, but i do hope it helps someone else
Happy New Year all x

bbb_uk

iwanttosave wrote:

I thought it was £15 and you can have free mins and texts, well it is on mine, and i have about 50 of them

It depends on what tariff you are on. To see a list of tariffs that o2 Online PAYG do then see this thread for more information.

dan2002

just to let you all know, 02 have said its there fault and the free mins will be put in within 48 hours but they seem to have changed every thing ,you now get 6000 units, this is part of there email
"Your free 'Calls and Messages' combi bundle will now be activated within 48 hours. This bundle offers 6000 units and 1 MB of GPRS WAP allowances every month. The units can be used to make calls, send text messages, MMS and video messages."

1 text message = 60 units
1 MMS = 180 units
1 video message = 180 units
1 anyone anytime voice second = 1 unit
are they now trying to confuse us or what

dan2002

I know so why do you think that they have come up with the new units