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Data Protection Act - o2
moonrakerz
Posts: 8,650 Forumite
I rang o2 this morning with a query about "my" broadband.
The "customer service advisor" asked for my name and phone number - at this point I said that the account was actually in my wife's name as she has the o2 mobile account.
What followed was totally bizarre:
CSA: "I'll have to ask you for the answer to your wife's security question."
Me: "OK".
Long pause..........
Me: "What's the question ?"
CSA: "Under the Data Protection Act I'm not allowed to tell you that"
Short pause..............
Me: "Are you really asking me to give you the answer to a question that you are not allowed to ask me?"
CSA: "Yes Sir !"
I waited 'till she came home from work !!
The "customer service advisor" asked for my name and phone number - at this point I said that the account was actually in my wife's name as she has the o2 mobile account.
What followed was totally bizarre:
CSA: "I'll have to ask you for the answer to your wife's security question."
Me: "OK".
Long pause..........
Me: "What's the question ?"
CSA: "Under the Data Protection Act I'm not allowed to tell you that"
Short pause..............
Me: "Are you really asking me to give you the answer to a question that you are not allowed to ask me?"
CSA: "Yes Sir !"
I waited 'till she came home from work !!
0
Comments
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Don't see what the problem is here what did you expect to happen when its not in your name?0
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Exactly right, if they had told you the question you may have been able to guess the answer which defeats the objective of having a security check. Thats why lots of firms have stopped using 'mothers maiden name' as one of the security questions.Don't see what the problem is here what did you expect to happen when its not in your name?IT Consultant in the utilities industry specialising in the retail electricity market.
4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).0 -
Quite right too.0
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Not bad - three out of three completely missed the point !!!!0
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What is the point you are trying to make? As said above, if they had told you the question.. i.e 'mothers maiden name', you could then guess. If there's no question for a 3rd party to answer, they just have to know the password full stop.
Edited to add: it doesn't even have to be a question, it is sometimes just a 'prompt', in case the account holder forgets the password.
Bought is to buy. Brought is to bring.0 -
moonrakerz wrote: »Not bad - three out of three completely missed the point !!!!
I didn't miss the point. I was agreeing that you were unable to access someone elses account.0 -
moonrakerz wrote: »Not bad - three out of three completely missed the point !!!!
You've had a sex change?0
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