Ps3 SUCCESS

aliEnRIK

sturll wrote: »

The problem is there is a wall which the consumer cannot penetrate.

My threats of legal action and support of the hundreds of PS3 owners fell on deaf ears. The Times will be carrying this story within the next couple of days so i have thus far achieved national recognition. As far as i am aware there is also legal action pending in Norway due to the same problems. Sony seem to assume that if their update were to blame it would effect all systems indiscriminately. This is clearly not the case.

I could be wrong here. But when I did mine I left it downloading the update then forgot about it. Once I went back it had installed itself (its always 'asked' me first), and the main desktop background was on and all was ok.

Maybe if anything was pressed on the remote it went wrong?

Just a thought..........

gaming_guy

Coveredinbees!!!! wrote: »

see if only you had bought an xbox microsoft would have fixed your RROD free of charge.



I'll get my coat.

just to point out that this is software we are talking about, not hardware

Coveredinbees!!!!

yea I know but someone always has to post something about ps3's on xbox threads so it my mission to post something about xbox on the PS3 threads

sturll

Success - having proceeded with legal action i have just received this email (which i am hoping has been passed to everyone in my position)

[FONT=&quot]Dear ...........

Thank you for your recent correspondence regarding PlayStation 3.

I am sorry to hear of the difficulties that you have been experiencing with your PlayStation 3. As you can understand with the console being so advanced there are inevitably problems which may arise from time to time. I understand that you have been initially unhappy with recent responses reagrding your PS3 being out of warranty.

By way of apologising to you i am happy to extend your warranty a further 12 months starting from the date you first reported the fault.

Please call the PlayStation Careline on 08705 99 88 77 (National Rate), quoting your reference number: 12345678, where an advisor will be happy to guide you through a detailed troubleshooting procedure to identify the nature of the fault.

Please have your PlayStation 3 to hand when you call, as we may need to capture some details from your unit.

Our operating hours are 8am - 10pm Monday to Friday, 10am - 6pm Saturday, Sunday and Bank Holidays.


Yours sincerely,


Joanna Lewis
PlayStation Consumer Care Team
Sony Computer Entertainment UK
Careline: 08705 99 88 77 (National Rate)
E-Mail: [EMAIL="Help@uk.playstation.com"]Help@uk.playstation.com[/EMAIL]
Web: http://uk.playstation.com/[/FONT]

Just a shame it took legal action to force a response from Sony.

DCFC79

Thats a good result sturll, what about the other users who have the same issue

sturll

DCFC79 wrote: »

Thats a good result sturll, what about the other users who have the same issue

I have yet to hear from any of them but have forwarded the email to them and am hoping they too have received the same response.