Screwup

d.edna

uganda wrote: »

d.edna, polite and helpful as ever I see.

I suggested where the fella could possibly get blades, but maybe I should have told him to !!!! off?

It is perfectly reasonable to expect Screwfix to provide blades or at least be in a position to make a manufacturer's recommendation.

They sent the OP places that might stock them

If they are not legally obliged to, then no-one can make them, but that doesn't mean they are beyond criticism, and this is precisely the forum where they can be criticised. That's what it's for.

Because they don't sell a product you feel its right to slate them. lets start on asda they don't sell cars. Thats your arguement.

I certainly won't be buying tools from them until I have ensured that they can also give me parts, what would be the point? It may not be illegal, but it makes their stuff less attractive to the consumer.

They don't sell to consumers its trade so I'm sure they are loosing sleep because you won't be buying from them. yes I was being sarcastic.

OP, have you contacted the manufacturer? Maybe they could sell you some

d.edna

Marty,

I have seen this on another forum http://www.diynot.com/forums/viewtopic.php?t=21497

It seems they are badged as multiple brands.

uganda

I was actually referring to your treatment of Halloway, not of the OP.

You did try to suggest other places the OP might get blades, which is helpful, but you were being rather disingenuous y saying 'loads of blades there' when we shouldn't really have to resort to ebay for things that manufacturers should be making available. Screwfix weren't - they sent the OP on a 'wild goose chase' to 3 companies who didn't have them, so can't you understand his frustration?

No of course you can't - you can't understand that asking firms to supply parts of machines they make does not constitute a request for spoon-feeding, it is perfectly reasonable.

If such firms do not supply these parts, then fair enough, but I would urge people to buy their tools from elsewhere, somewhere that values their customers enough not to make life difficult for them.

If firms don't lose sleep over me not buying from them, that does not make them good firms. Hopefully, through forums like this, people will see how they are not treated well and will go elsewhere, it is our only form of regulation. I don't shop from your employers Tesco's - I am not so naive to think this worries them.

What I do know is that you are regularly abusive and quarrelsome (I can quote if you wish but I'm sure you know what you've said) and I find that objectionable. Even when you're trying to help you're supercilious and frequently ill-informed. Other people have dealt with you better than I have by ignoring you so that your argument dries up. I will try and do this in future but for the time being I am making a mark so you know yet another poster is onto you.

PS You have used yet another ludicrous analogy - Asda not selling cars has nothing to do with a tool-maker not selling the very parts its tool needs. In any case I didn't say it was wrong for the tool-maker not to provide parts, I merely said it was a good reason not to buy off them.

d.edna

uganda wrote: »

I was actually referring to your treatment of Halloway, not of the OP.

Err righhhhhhhhhhhhhht

You did try to suggest other places the OP might get blades, which is helpful, but you were being rather disingenuous y saying 'loads of blades there' when we shouldn't really have to resort to ebay for things that manufacturers should be making available. Screwfix weren't - they sent the OP on a 'wild goose chase' to 3 companies who didn't have them, so can't you understand his frustration?

Im not having a go at the fella, and there are blades on ebay :S

No of course you can't - you can't understand that asking firms to supply parts of machines they make does not constitute a request for spoon-feeding, it is perfectly reasonable.

huh?

If such firms do not supply these parts, then fair enough, but I would urge people to buy their tools from elsewhere, somewhere that values their customers enough not to make life difficult for them.

Why? Maybe they do not stock the blade due to some issue we don't know

If firms don't lose sleep over me not buying from them, that does not make them good firms. Hopefully, through forums like this, people will see how they are not treated well and will go elsewhere, it is our only form of regulation. I don't shop from your employers Tesco's - I am not so naive to think this worries them.

I no longer work for Tesco

What I do know is that you are regularly abusive and quarrelsome (I can quote if you wish but I'm sure you know what you've said) and I find that objectionable. Even when you're trying to help you're supercilious and frequently ill-informed. Other people have dealt with you better than I have by ignoring you so that your argument dries up. I will try and do this in future but for the time being I am making a mark so you know yet another poster is onto you.

Just click here I don't really care what you think yeah

PS You have used yet another ludicrous analogy - Asda not selling cars has nothing to do with a tool-maker not selling the very parts its tool needs. In any case I didn't say it was wrong for the tool-maker not to provide parts, I merely said it was a good reason not to buy off them.

Your arguement is flawed.

Nilrem

My tuppence worth.

Most retailers who sell tools don't tend to sell the spares for them, even spares like blades for planers or the belts for them - there are too many different models on the market for any retailer short of a specialist to stock most of them.

Even popular, well known, established and very widely available brands (Bosch and Black & Decker) tend to not have the spares for things like planer blades available in retailers - going back a few years I had to contact Bosch (or was it Black and Decker?) directly to find out who sold a spare drive belt and blades for one of their planers (they themselves didn't at the time stock them for sale to individuals).
I kept their number for years after that, using them several times for various spares/consumables.

By the sounds of it Screwfix have tried to be helpful in pointing the op in the direction of companies who might be able to help, or might usually have the parts in stock - which is to be honest all that can be expected of a retailer when it comes to consumables and spare parts, especially for what are generally cheaper models.

Unfortunately the influx of cheaper tools has tended to mean that the availability of spares is harder as the companies tend to be smaller/not bother to make them available for long or in large quantities.

It might be worth the op having a look on ebay, or seeing if there are any similar models of planer sold under a different brand name for the replacement blades (I've seen the same tool sold under 3 or 4 different cheaper brands, with just different coloured plastic casings on more than occasion*).
It's even quite likely the blades may be a generic size/fit as a lot of the time with these sorts of tools they'll use the same blades in multiple different models due to the cost savings - taking the existing blades out and carefully measuring them may enable the op to find a compatible blade from another brand.


*I even ended up shifting the internals from a plastic cased table saw bought from B&Q into a metal casing from a Screwfix (erbour i think) one bought a a couple of years earlier not long ago.
The two models were obviously made in the same factory with one being sold in a metal casiing, the other a cheaper plastic one (with just a metal top), as the internals were identical.

marty-401

thanks for the comments but still no further forward I'm affraid. Thanks d.edna you made me chuckle... You take soo much time to write little of constructive use, I take it you have moved in to politics now and came up with the phrase "negative growth"?
Ps. the blade size I require is 210mm x 1.5mm x 15mm oh and no Screwfix can not give me a contact number for Erbauer.

d.edna

marty-401 wrote: »

thanks for the comments but still no further forward I'm affraid. Thanks d.edna you made me chuckle... You take soo much time to write little of constructive use, I take it you have moved in to politics now and came up with the phrase "negative growth"?

its always good when a fan comes to say thanks

Ps. the blade size I require is 210mm x 1.5mm x 15mm oh and no Screwfix can not give me a contact number for Erbauer.

http://cgi.ebay.co.uk/210mm-3pk-TCT-CIRCULAR-SAW-BLADES-mitre-bench-chop-rip_W0QQitemZ160288522377QQcmdZViewItemQQptZUK_Home_Garden_PowerTools_SM?hash=item160288522377&_trksid=p3286.c0.m14&_trkparms=72%3A1345|66%3A2|65%3A12|39%3A1|240%3A1318
These any good to you?

marty-401

d.edna wrote: »

its always good when a fan comes to say thanks
http://cgi.ebay.co.uk/210mm-3pk-TCT-CIRCULAR-SAW-BLADES-mitre-bench-chop-rip_W0QQitemZ160288522377QQcmdZViewItemQQptZUK_Home_Garden_PowerTools_SM?hash=item160288522377&_trksid=p3286.c0.m14&_trkparms=72%3A1345|66%3A2|65%3A12|39%3A1|240%3A1318
These any good to you?

Sorry but no, Those are for a circular saw and not a planer (they are not round but thin and rectangular). Screwfix did try to sell me some blades which are in the same picture as the machine in their book, but those were for a hand held planer. DOH!

d.edna

marty-401 wrote: »

Sorry but no, Those are for a circular saw and not a planer (they are not round but thin and rectangular). Screwfix did try to sell me some blades which are in the same picture as the machine in their book, but those were for a hand held planer. DOH!

My mistake

is it something like this?

vivatifosi

Screwfix should be able to give you a telephone number for Erbauer, they share the same registered office so I would imagine it is a Screwfix owned brand (go to Companies House webcheck service if you want the details). If it is their own brand then they should also be able to tell you where to get consumables. Selling something that you don't stock parts for is one thing, but getting something manufactured by a third party, badging it with your brand and then not helping your customers is another...