2 usb ports - help

helen21_2

Hello Me Again

DD's computer has 2 USB ports that dont seem to be working is it easy enough if you open the casing to see if summat loose?

rogerramjet

depends on the age of the computer board, I've built computers in the past which have no USB but put them into cases which have USB on the case.

Sometimes, if they are not part of the motherboard they are built into the case and have cables which goto an "header" (various pins) on the motherboard.

If your mobo has addtional USB header then it can be just a case of connecting the cables from the case to it....you will need the mobo manual to ensure you have the correct oder to connect the cables though

rogerramjet

Another thing to do is check device manager and see if they are available or if they are disabled in any way...look for a yellow circle with an exclemation mark in it.

If there is the exclemation mark, delete them and then restart, this can sometimes resolve the problem

helen21_2

I think comp a fair few years old, I think they have worked B4, wondered whether summat come loose, as tried to plug in MP3 and it does nothing so plugged mouse in and nowt happened, god me such a tech whizz :rudolf:

rogerramjet

hehe...everyone got to start somewhere

You just need to keep trying out things, just remember the worst you can do is corrupt the operating system and thats easily repairable

helen21_2

right i found device manager, um what i looking for

rogerramjet

Universal Serial Bus Controller....check if it has a yellow mark by it

helen21_2

rogerramjet wrote:

Universal Serial Bus Controller....check if it has a yellow mark by it

SIS 7001 PCI to USB Open host controller
SIS 7001 PCI to USB Open host controller
USB Root Hub
USB Root Hub


No signs or symbols by um

rogerramjet

Humm....are the usb ports built into the board (on the rear where all the other cables go in) or on the case itself (on the front or side) if on the case there maybe the possibilty as you already mentioned that something has come loose. If on the board....Hummm

helen21_2

rogerramjet wrote:

Humm....are the usb ports built into the board (on the rear where all the other cables go in) or on the case itself (on the front or side) if on the case there maybe the possibilty as you already mentioned that something has come loose. If on the board....Hummm

ummmmmmm everything is on back

rogerramjet

check this site http://www.usbman.com/Troubleshooter%20General.htm

there are a few utilities which will check the system can support USB (I tried Entrega USB Ready)there is also a lot of info there relating to usb issues

Hope this helps you