Charged For Site, Didn't Know!!! Help

dipsy81

Hi

Is there anyone out there who can help me. I keep getting a web page coming up with a name Platte Account and that i am owing them money. I have been a bit frightened when it auto pops up whilst reading the forum. Today i took the plunge and left it there a while, so i could read what it said. It said i was owing them £29.99 for a months subscription. I rung the free phone number up and the lady said it was a Get Films Now which i had 3 free trial days and then to pay if you didn't cancel. Well to be honest i don't even remember doing this. Obviously i must have because there is only my husband and myself here. He wouldn't even know how to get on to my laptop anyway. So the doing is all mine.

What i want to know is, am i liable to pay this amount or not. She said i should have read the T & C's. I informed the advisor who i spoke to that i hadn't had any emails stating what i had done.

Is there anything i can do at all?

Thanks , waiting in anticipation.

ps. she is sending something out to take it off my pc as i have refused to pay over the phone. She has stopped any other future payments and can't do any more until i pay up.

Is there anything i can do on my laptop to stop this happening to me again?

Browntoa

there is a guide here on how to remove it for free

http://forums.moneysavingexpert.com/showthread.html?t=1029229&highlight=platte

and how it got on your PC

if you believe that you did not install this knowlingly then it's up to them to prove that you did , and theres text and a credit to the original source from the MBS victims forum , showing the steps you should take

dipsy81

Thank you Browntoa i will have a look on the link. I must have done it because she said the pin i had put in was my date of birth. I told her i have clicked on links to enter competitions but not to have free 3 day downloads.

Browntoa

under their undertakings to the oft that must not

http://www.oft.gov.uk/news/press/2008/40-08

• fail to make it clear in the sign-up process that the consumer is entering into a contract, and
  
• fail to make it clear in the sign-up process that 'pop-up' bills will appear on consumers' computers when payment becomes due or is outstanding.

The company has also undertaken that it will not rely on unfair terms in its contracts with consumers.

there are no cases of Platte taking people to court , they send an initial demand , then what MAY be a court summons (though it's not clear it is) but do not seem to want to test the legality in a court of law in case they lose (which if they have not warned you about the implications of what you are signing up for , they would !! )

it is also NOT always clear that people are aware what they are signing up for , or that they have signed up with and/or downloaded Plattes software , which again breaks their undertaking to the OFT (MBS is the old name for Platte Media)

Browntoa

I'm going to get dipsy81 to put some logs in here for me to look at.....

I'm helping her via PM for various reasons but need to view the logs if people can ignore them

ta

dipsy81

Hi Browntoa

Bumping the post/thread up for tomorrow.

Reluctant_spender

Hey dipsy81. I think Browntoa has subscribed to this topic.

he won't forget you.

dipsy81

Hi Reluctant_Spender, I won't forget him either with all the help he has given me.

Been a bit reluctant myself today.

Anyway i am supposed to be trying one more time with the info Browntoa gave to me. I have pm'd him and awaiting his reply. I am probably a bit too late in the day so may have to be another day now.

Speak soon

Browntoa

instructions sent , will take about 20 minutes to run the software I suggested

dipsy81

Hi Browntoa

It took about 50 mins.

1st. System Policies Hijacker- Registry key hkus/5-1-5 -21-70150177-3800

2nd. System Policies Di Hijacker. Registry Key - hkus/5-1-521-70150177-3800

3rd. Microbilling syst...Adware File c:/system volume information

The last 3 is the same as the 3rd.


Hope this is the info you are wanting to see. What do i do now as i can't Remove?

Browntoa

was this combifix you ran ??

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

should not need to register to use this