CPW cashback undercharged cheque

DonkeyKong77

Hi

I tok out a deal with CPW on BTMobile, which basically was £14.99 for 8months and the rest at £33. The first three months would be charged automatically at £14.99 and i would have to claim cashback for the remaining 5.

By my calculation i thought i would receive a cheque for £95.05 (33-14.99=18.01(x5)) though today i got cheque for £40.05. No idea how they got this figure and the letter doesn't indicate that this is the first of two cheques etc.

Has anyone else had this problem?

Ta

DonkeyKong77

just phoned the cust services and it was a mistake on their part, and they will send a cheque to cover the remainder (hopefully)

MooseRich

I've got this too. Owed £75.03, they sent 2 letters saying that this would be credited to either my next bill or the one after. I've got £44.36 in one and £12.61 in another, totalling £56.97. This is a shortfall of £18.06. I've emailed them and I'll update this when I get an answer.

arielcohen

something simmilar happened to me, they sent out the second cheque and it worked out they game me too much. actualy made money on the contract hehe

MooseRich

MooseRich wrote:

I've got this too. Owed £75.03, they sent 2 letters saying that this would be credited to either my next bill or the one after. I've got £44.36 in one and £12.61 in another, totalling £56.97. This is a shortfall of £18.06. I've emailed them and I'll update this when I get an answer.

I've still not received a reply. Vodafone are brilliant with email queries, I always received a reply within 24 hours. I'll keep the email and send it along with any more I get over the course of the contract and put them in writing. Or pop along to my friendly CPW and make a scene.

michaels

I had a osps deal where they sent me cheque for 56.66 instead of 70 - phoned them and was told their error and replacement cheque would be 2 weeks. Chased a month later, cheque was 'in process'. Still waiting 2 weeks later, will soon be time for next claim...

slojo

Same thing happened to me with e2save - received £40 instead of £104 and on 2 phones so actual shortfall of £128. Spoke to customer service and as promised received a cheque for the balance.