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Success with 3 Customer Services by being nice...
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On 25th November, I upgraded to the new LG U880 phone, also upgrading my tariff to an 18 month Talk & Text 900 (only way to get the phone for nowt), with the first 6 months at half price.
My smugness at such a good deal soon disappeared when I got my first bill...for £115
As a rule of thumb, I'd rarely go over the 100 minutes I previously had allocated, but assumed once I transferred to the new tariff, I could use it from 25 November 2005. Wrong....it actually goes from your next bill date.
However, after being passed from Mumbhai Customer Services (polite but non-committal) to Glasgow Upgrades (rude, unco-operative and absolutely hopeless) and back to Mumbhai CS (polite and.....a result !), and deciding that getting angry was going to get me absolutely nowhere, I was pleased to get a result - they have agreed to recalculate my bill, taking my usage from 25 November, rather than 8 December, under the new tariff, effectively reducing the bill to just over £30... (they had also forgotten to apply the 50% tariff reduction).
The reason they had to bend over was because 3 had sent me a letter dated 28th November 2005 confirming my change to the new tariff - absolutely nowhere on that letter did it say it was effective from the next bill date.
Calmness pays off - remember, the Mumbhai guys only get paid (in our money) the equivalent of £10 or so a week, so give them a break, eh ?
Anyway, very happy with outcome. To be honest, the thought of ringing Mumbhai filled me with dread, going on past experiences, but I'd always rang when I was angry, firey and looking for blood. If you are nice to them, they're nice to you too
My smugness at such a good deal soon disappeared when I got my first bill...for £115
As a rule of thumb, I'd rarely go over the 100 minutes I previously had allocated, but assumed once I transferred to the new tariff, I could use it from 25 November 2005. Wrong....it actually goes from your next bill date.
However, after being passed from Mumbhai Customer Services (polite but non-committal) to Glasgow Upgrades (rude, unco-operative and absolutely hopeless) and back to Mumbhai CS (polite and.....a result !), and deciding that getting angry was going to get me absolutely nowhere, I was pleased to get a result - they have agreed to recalculate my bill, taking my usage from 25 November, rather than 8 December, under the new tariff, effectively reducing the bill to just over £30... (they had also forgotten to apply the 50% tariff reduction).
The reason they had to bend over was because 3 had sent me a letter dated 28th November 2005 confirming my change to the new tariff - absolutely nowhere on that letter did it say it was effective from the next bill date.
Calmness pays off - remember, the Mumbhai guys only get paid (in our money) the equivalent of £10 or so a week, so give them a break, eh ?
Anyway, very happy with outcome. To be honest, the thought of ringing Mumbhai filled me with dread, going on past experiences, but I'd always rang when I was angry, firey and looking for blood. If you are nice to them, they're nice to you too
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Comments
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It always helps to be polite, I find if your polite with them they help you more than being rude and they will not do anything for you.0
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In my experience, calling them in any mood makes them say 'no, sorry, we have you in a contract and we don't care. We will pile your bill up as much as we up and you can't do anything, ner ner ner ner ner'.
I don't like 3 btw.0
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