Advice - O2 Delivered a phone But Not To Me

Deepaktailor

I ordered a phone on monday. They delivered the phone to the wrong address, not to me.

o2 say the phone has been delivered, DHL have got a signiture proving the phone has been delivered at 12.33 according to DHL, and signed for by someone ?

I cant believe O2 have said i should have the phone , and nobodys giving me a refund

i dont know what to do ?

So, i have no phone AND am £120 out of pocket


Can anyone reccomend anything to help me ? Please

pennypincher_2

1)Get handset barred by o2 2) Speak to your card provider,tell them what has happened.They may be able to help.

freyaluck

could you phone dhl and ask what address they delivered the phone to, son't know if they could tell you but might be worth a try.
but also follow penny pinchers advice,
hugs frey

redux

I'd tell O2 that either they've mixed up deliveries, or that the phone may have been stolen, as the signature is a forgery if it purports to be yours.

If they refuse to budge, try reporting it to the Police, and give O2 a crime reference number. Then your payment method will have to block and refund the account.

I wouldn't bother with DHL; it's up to O2 to claim their losses back after they've refunded you.

Anon

I had a similar situation last year - CPW claimed the phone had been delivered, tracking showed it had been delivered, I hadn't received it. They said to check with neighbours (no indication which one - asked door to door!) - then phoned them back and again no sign of it. Eventually after much tooing and froing the couriers owned up that it was still sitting in their delivery bay - so much for 24 hour delivery which they had told CPW had been achieved!

Therefore I would go back to DHL as they know where they have delivered it to (or should do - it is all electronic these days).

Anon

MORPH3US

Anon wrote:

They said to check with neighbours (no indication which one - asked door to door!)

If that happened to me, i'd tell them in no uncertain terms where to go!!!

If they delivered it to the wrong house then it isn't your problem, its theirs.

OP, I would phone O2 up and give them a (polite) rollocking. Its their mess, tell them to either a)find out where your phone is and get it to you pronto, b)send you out a new phone pronto, or c)give you a refund pronto!

Whatever happens, don't take any crap off them!

M

punjabi_munda

This happened to me last week, e2save said they had delivered my phone and got a signature for it. So i had to fax off my signature and they compared it to the signature that someone else signed for. The signatures were different of course and they sent me a brand new phone....just try haggling with them. It's not your fault, its either o2's fault or DHL's fault, so why should you pay for it...?

Deepaktailor

Thanks, for all your help guys, i just spoke to someone at o2 who was so nice and understanding. He said that the original phone was delivered to the wrong address and it was not my fault

So, they sent out a replacement phone , which i will recieve tomoro hopefully


Thanks everyone

Deepak

Edinburghlass_2

Duplicate thread so this one is now locked.